Experience

Mater Foundation

• Australia
• Fundraising
• 1 - 100 Employee

• Senior Manager, Corporate & Community

  • Sep 2023 - Present



Brisbane-based biotechnology company

• Brisbane, Queensland, Australia

• Head of Client Experience

  • Apr 2023 - Jul 2023



Event Travel Management (ETM) AU/NZ

• Australia
• Events Services
• 1 - 100 Employee

• Operations Leader QLD & WA

  • Jul 2021 - Apr 2023

  Led and developed strategies and processes that delivered consistent customer satisfaction from onboarding through to all phases of the customer cycle, that facilitated the achievement of their business objectives. Built and maintained solid client and supplier network relationships and established collaborative relationships with sales, product development and other customer facing functions. Maintained a comprehensive understanding of clients’ business, culture, strategy and direction to develop effective solutions which met their objectives, as well as and provided a value adding solution in the form of strategic thinking, research, planning, execution and review. Managed the Queensland and Western Australian, Events and Group Travel business to ensure steady and sustained growth and provided support and mentorship to the teams. Show less



The University of Queensland

• Higher Education
• 700 & Above Employee

• Project Coordinator, Student Engagement & Services

  • Feb 2021 - Jul 2021



FCM Meetings & Events

• Australia
• Events Services
• 100 - 200 Employee

• Business Leader

  • Jul 2018 - Dec 2020

  Responsible for effectively leading & managing team members and delivering one best way processes to provide efficiencies across the business. Create a positive working environment with a high level of team spirit and commitment. Develop a strategic and proactive plan for existing clients in order to maintain and develop new business, grow margin and follow up on account leakage within the business.Review and report on monthly financial figures and actively review team’s files to maximise margin improvement. Key Account Manager for Flight Centre Travel Group internal stakeholders, provide recommendations on the meetings process and scope, prepare and present quarterly data and spend reviews, ensure client KPI’s are adhered to. Show less

• Assistant Business Leader

  • May 2015 - Jul 2018

  Operationally run programs, focus on maintaining and building strong relationships with clients and seek out potential opportunities to increase turnover. Manage strong and mutually beneficial relationships with industry suppliers and vendors. Implement event submission and tracking program within Flight Centre Travel Group and provide associated training. Manage effective workflow and resourcing to maximise productivity within the team.

• Event Director

  • May 2012 - May 2015

  Connect audiences by creating engaging innovative events, compelling incentive programs and exciting branding and communications to achieve business goals. Drive strategic growth from the incumbent client portfolio and increase new business sales while maintaining effective & focused communication to ensure all clients’ needs are understood, met & proactive solutions are offered professionally and within the agreed timeframes.Manage all logistical aspects of group travel including accommodation, flights and ground transfers. Show less

• Event Manager

  • Feb 2011 - May 2012



Moda Events Portside

• Australia
• Events Services
• 1 - 100 Employee

• Business Development & Events Manager

  • Mar 2008 - Feb 2011

  Plan, develop and execute strategies to increase sales and sponsorship opportunities. Develop and maintain strong relationships with a large portfolio of corporate and private clients and strong list of contacts in media and within the industry, suppliers and vendors. Create and market key signature ticketed & marketing events and organise technical and logistical elements on behalf of venue. E.g. Melbourne Cup Luncheons, New Years Eve Celebrations. Achieved State and Regional wins at the Restaurant & Catering Queensland Awards in 2008, 2009 & 2010. Show less



Customs House Brisbane

• Event Coordinator

  • Apr 2004 - Mar 2008

  Secure and coordinate conferences, meetings, gala events and weddings; Create event proposals and communicate information to clients based on their enquiries. Secure and coordinate conferences, meetings, gala events and weddings; Create event proposals and communicate information to clients based on their enquiries.



Source 22 (Caroma Industries

• Venue Coordinator

  • Feb 2003 - Mar 2004

  Responsible for organising functions for the venue including lectures, product launches, client networking luncheons, cocktail evenings and monthly breakfasts for clients. Work closely with partners of the centre to ensure client relationships are developed and maintained and brand awareness is created. Responsible for organising functions for the venue including lectures, product launches, client networking luncheons, cocktail evenings and monthly breakfasts for clients. Work closely with partners of the centre to ensure client relationships are developed and maintained and brand awareness is created.



Country Road Group

• Retail
• 100 - 200 Employee

• Co-Store Manager

  • Aug 1999 - Mar 2004

  Co-Store Manager (2003-2004) & Sales Consultant (1999 – 2003) • Exemplary retail sales • Voted Most Valuable Team Player, 2003 • Received 100% Customer Service Audit results as sales consultant • Responsible for leading a new team with the opening of a new store • Assisting Store Manager with the day to day running of the retail business • Compiling daily, weekly and monthly reports for Head Office • Managing of stockroom and inventory levels • Staff management, including rostering and hiring of new staff Show less



The Ritz-Carlton Millenia Singapore

• Singapore

• Lobby Lounge Hostes

  • Nov 1996 - Jan 1997

  • Food and Beverage service at Singapore's premium hotel. • Received the award for Food & Beverage Star Performer and was selected to enter Employee Career Path/Motivation program. • Part of Food and Beverage team for the hotel’s First Annual New World Food & Wine festival and Vienna Opera Charity Ball. • Food and Beverage service at Singapore's premium hotel. • Received the award for Food & Beverage Star Performer and was selected to enter Employee Career Path/Motivation program. • Part of Food and Beverage team for the hotel’s First Annual New World Food & Wine festival and Vienna Opera Charity Ball.