Content Writer

• Mar 2023 - Present

Writing marketing materials including white papers, blogs, bios, branding materials, and more! Writing marketing materials including white papers, blogs, bios, branding materials, and more!

Technical Writer

• Feb 2021 - Feb 2023

-Worked within standardized software development (SDLC) procedures to create, share, and publish release notes and help center content for software features and improvements. -Collaborated with product, development, and business analyst teams to track and research new features. -Created and edited user interface (UI) text for concise, uniform text in the software. -Edited documentation adhering to Microsoft Style guide, Chicago Manual of Style, and departmental style standards. -Created content in drupal (CMS), SnagIt, Jira, Confluence, and internal development systems. -Passed the Securities Industry Essentials (SIE) exam to learn important aspects of the financial markets. Show less

Writer

• Dec 2011 - May 2015

In this role, with little managerial direction and oversight, I authored two books, a grant and several promotional blog posts as I found a niche as an educational writer. Working both as part of a team and independently to complete these assignments, I honed project management, writing and networking skills. I also worked with North Carolina Department of Public Instruction to write a federal grant, winning $3 million for the state’s educational data system. (December 2011) Publications: -Book: Implement, Improve and Expand your Statewide Longitudinal Data System, published in January 2014, with senior VP at SAS. http://www.amazon.com/Implement-Improve-Expand-Statewide-Longitudinal/dp/1118466772/ref=sr_1_1?ie=UTF8&qid=1408452199&sr=8-1&keywords=jamie+mcquiggan -Wrote several blog posts and promotional articles to share key themes and lists from the book. o https://blogs.sas.com/content/sastraining/2014/03/17/longitudinal-data-to-improve-education/ o http://www.eschoolnews.com/2014/06/12/culture-of-data-623/ o http://www.sas.com/en_us/insights/articles/data-management/data-management-for-statewide.html -Book: Mobile Learning: A Handbook for Developers, Educators and Learners, to be published January 2015. http://www.wiley.com/WileyCDA/WileyTitle/productCd-1118894308.html Show less

Information Developer (Intern)

• May 2009 - Aug 2010

-Replaced phrases with variables to support a project for consistency, integration and reuse of documentation across multiple products. -Improved documentation based on customer feedback -Authored using XML-based markup language (DITA) -Implemented automation projects involving Perl scripts and batch files. -Managed document changes using content management system -Managed deadlines on my projects across two departments -Replaced phrases with variables to support a project for consistency, integration and reuse of documentation across multiple products. -Improved documentation based on customer feedback -Authored using XML-based markup language (DITA) -Implemented automation projects involving Perl scripts and batch files. -Managed document changes using content management system -Managed deadlines on my projects across two departments

Outreach Specialist

• Jan 2009 - Apr 2009

Technical Writer (Intern)

• May 2008 - Oct 2008

-Worked with team to edit and reorganize help topics to make more user friendly and dynamic. -Shared time between two product teams, working on multiple projects simultaneously and under deadlines. -Authored and created information for multi-media tutorials in help topics -Authored technotes through DCF (Lotus Notes database for technotes) -Packaged tutorials for translation -Experience with testing translated documentation. -Edited existing documentation. -Worked in Agile development team -Gained broad understanding of software release cycle and technical writing and editing procedures and standards. Show less

Business Analyst

• Apr 2007 - Dec 2007

- Wrote documentation for updates, researching details to be used for scoping purposes. - Worked as Human Resources Outsourcing subject matter expert implementing clients who purchase payroll system. - Documented and communicated clients’ business requirements. - Worked with internal Fidelity subject matter experts to document logistics and feasibility of requested requirements. - Facilitated conference calls and provided brief overview of projects to stakeholders in various divisions of the company. Show less

Development Coordinator

• Nov 2004 - Apr 2007

- Organize and execute 9 different Walk to D’Feet ALS® events across North and South Carolina. - Create, edit and maintain all Walk promotional documents, website, newsletter articles and letters of request. - Manage committees and Walk Chairs to ensure deliverables were met at necessary deadlines and key fundraising goals were achieved. - Serve as Fundraising Website Administrator, maintaining database, authoring website copy and communications, and serving as technical support to walkers. Show less

Student Caller

• 2001 - 2004