Property Manager

• Mar 2016 - Present

Sales and Marketing Assistant

• Jun 2010 - Oct 2013

Assisting field agents with sales of indexed life, term life, and annuity products. Providing sales illustrations, sales solutions, and problem solving with complaints of current clients.

Call Center Representative

• Jan 2002 - Jun 2010

Answering incoming calls for all inforce policies for clients and field agents. Mentoring and training peer associates within the department and outside departments. Assisting Legal and Compliance to provide solutions for customer retention and avoiding litigation on complaint calls. Handled internal help calls within my team to assist in answering questions and handling incoming complaint calls. Fast processing on quick request including but not limited to billing changes, loans, address changes, duplicate policies and duplicate annual statements.

New Business Representative

• Apr 1998 - Jan 2002

assisting Underwriting with MIB request, APR request, and reinsurance. Policy issuance. Cataloguing new incoming mail items. Data Entry.