Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Senior Engineering Manager

  • Oct 2022 - Present

• BI Engineering Manager

  • Dec 2020 - Oct 2022

  Attentive® is the most comprehensive text message marketing solution, driving 18.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle. Over 3,000 leading businesses like CB2, Pura Vida, Urban Outfitters, Rebecca Minkoff, Steve Madden, and more rely on Attentive and see strong performance, like 30%+ click-through rates and… Show more Attentive® is the most comprehensive text message marketing solution, driving 18.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle. Over 3,000 leading businesses like CB2, Pura Vida, Urban Outfitters, Rebecca Minkoff, Steve Madden, and more rely on Attentive and see strong performance, like 30%+ click-through rates and 25x+ ROI.



Availity

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager, Data Management & Analytics

  • Mar 2017 - Dec 2020

  • Manage and mentor team of 15-20 people, comprised of analysts, software engineers/application developers, quality assurance analyst and data engineers. • Develop and maintain ongoing partnership with internal and external customers to apply in-depth knowledge of business operations, strategies and priorities to meet business demands. • Alongside the business units, developed a suite of APIs for the Product teams to leverage enabling them pull data from the DataLake and Elastic… Show more • Manage and mentor team of 15-20 people, comprised of analysts, software engineers/application developers, quality assurance analyst and data engineers. • Develop and maintain ongoing partnership with internal and external customers to apply in-depth knowledge of business operations, strategies and priorities to meet business demands. • Alongside the business units, developed a suite of APIs for the Product teams to leverage enabling them pull data from the DataLake and Elastic Search. • Partner with senior leaders across the company to ensure we are aligned and meeting the expectations and improving processes that enable us to provide the best solutions for Availity. • Lead the application development of Availity Search (Research tool for the entire call center), Portal Dashboards, Product Reporting and Business Intelligence solutions utilized by our external and internal customers to support all lines of business within Availity. • Experience with Oracle, Hadoop, Impala, SQL, Kibana, Elastic Search, APIs, BI Tools (Cognos, ThoughtSpot, Business Objects), Cube Development, SQL Server, MySql, Informatica, Streamsets, JAMS, Tidal, Postman, Microsoft Suite, TOAD • Intimate knowledge of Healthcare Industry including HIPAA Transactions (27x, 835, 834, 837, ADT, ORU), claims editing solutions, clearinghouse lifecycle (patient to payer relationships), appeals and overpayments, marketing, billing and financial, conversation/messaging, implementations and extensive portal knowledge.

• Supervisor, Data Management & Analytics

  • Feb 2016 - Mar 2017

  • Managed a Team of Data Analysts, ETL Developers and QA Developers. • Met with Product Teams to help solution/architect solutions for new product implementations and ensuring data availability for reporting and analysis. • Lead ETL Team that owned the loading of all data to the data lake from a variety of sources providing 24/7 support to meet SLA requirements. • Coached team on best practices, SME on Products and SQL and other technologies

• Senior Data/Business Intelligence Analyst

  • Oct 2010 - Feb 2016

  • Mentored and trained analysts on team. • Worked closely with Product teams across Availity to design and implement reporting solutions for internal and external customers • Trained and met with our Premium HealthPlan’s leaders to train and provide analytics to help solve problems and answer questions. • Wrote 100s reports in Cognos and complex free-hand SQL analysis. • Framework development allowing for self-service capabilities. • Helped answer questions for those across… Show more • Mentored and trained analysts on team. • Worked closely with Product teams across Availity to design and implement reporting solutions for internal and external customers • Trained and met with our Premium HealthPlan’s leaders to train and provide analytics to help solve problems and answer questions. • Wrote 100s reports in Cognos and complex free-hand SQL analysis. • Framework development allowing for self-service capabilities. • Helped answer questions for those across the company by using data to provide visibility.