Certified Paralegal (CP) and Florida Registered Paralegal (FRP)

• Jan 2014 - Present

CP is a service mark of the National Association of Legal Assistants, Inc. Use is permitted only by those who have met and maintained national certification standards. To verify CP status, visit www.nala.org. FRP - Florida Registered Paralegal Program, Florida Registered Paralegal and FRP are trademarks of The Florida Bar. For further information of the FRP Program or to verify FRP status, visit www.floridabar.org. CP is a service mark of the National Association of Legal Assistants, Inc. Use is permitted only by those who have met and maintained national certification standards. To verify CP status, visit www.nala.org. FRP - Florida Registered Paralegal Program, Florida Registered Paralegal and FRP are trademarks of The Florida Bar. For further information of the FRP Program or to verify FRP status, visit www.floridabar.org.

Notary Public

• Sep 2002 - Present

Certified Paralegal (CP) and Florida Registered Paralegal (FRP)

• Feb 2003 - Dec 2013

CP is a service mark of the National Association of Legal Assistants, Inc. Use is permitted only by those who have met and maintained national certification standards. To verify CP status, visit www.nala.org. FRP - Florida Registered Paralegal Program, Florida Registered Paralegal and FRP are trademarks of The Florida Bar. For further information of the FRP Program or to verify FRP status, visit www.floridabar.org. CP is a service mark of the National Association of Legal Assistants, Inc. Use is permitted only by those who have met and maintained national certification standards. To verify CP status, visit www.nala.org. FRP - Florida Registered Paralegal Program, Florida Registered Paralegal and FRP are trademarks of The Florida Bar. For further information of the FRP Program or to verify FRP status, visit www.floridabar.org.

Paralegal

• Jul 2002 - Feb 2003

Quality Assurance Specialist/Technical Trainer

• Jan 2001 - Jul 2002

Developed, organized and facilitated in-depth technical training modules for various customer service platforms; conferred weekly with newly trained customer service representatives and sales agents for the purposes of reinforcing best practices; collaborated with supervisors weekly and assisted in determining specific areas for further representative and agent development; and developed and facilitated quarterly train-the-trainer sessions. Developed, organized and facilitated in-depth technical training modules for various customer service platforms; conferred weekly with newly trained customer service representatives and sales agents for the purposes of reinforcing best practices; collaborated with supervisors weekly and assisted in determining specific areas for further representative and agent development; and developed and facilitated quarterly train-the-trainer sessions.

Quality Assurance Specialist

• Jul 1999 - Jan 2001

Monitored and analyzed call data for a telecommunications center employing 500+ agents for various customer service and sales projects; provided recommendations for quality improvement within chosen parameters; and provided coaching and feedback to call center agents. Monitored and analyzed call data for a telecommunications center employing 500+ agents for various customer service and sales projects; provided recommendations for quality improvement within chosen parameters; and provided coaching and feedback to call center agents.

Paralegal Internship

• Jun 1998 - Dec 1998

Personal Injury Insurance Litigation Personal Injury Insurance Litigation

Student Teacher Internship

• Jan 1998 - Apr 1998

Assisted with lesson plan development for 3rd grade reading and writing. Assisted with lesson plan development for 3rd grade reading and writing.