Experience

FortiFi
• United Kingdom
• IT Services and IT Consulting
• Manager of Enterprise Applications & IT Infrastructure

  • Nov 2022 - Present


Docutech®

• United States
• Financial Services
• 1 - 100 Employee

• Sr. Director of IT & Security

  • Jul 2019 - Sep 2022

  · Docutech is a business unit under First American Title. Docutech provides Mortgage Loan Document Generation and E-Sign services as a SAAS\PAAS offering. · Reported directly to the CTO (Worked the last 3 years 100% remote with some travel) · Enacted our Business Continuity Plan when the pandemic hit in early 2020 which allowed all departments to work from home. · Oversaw the functional areas of InfoSec, On premise and cloud IT Infrastructure, SRE, Network Engineering, Systems Engineering, Identity Management, and Technical Support. · Interacted with and directly supported 300+ clients in the use of our Doc Gen technology including Bank of America, Wells Fargo, and Rocket Mortgage. · Implemented disaster recovery solutions for our on premise and cloud environments. · Migrated our corporate data center to AWS which provided more capacity, scalability, and modernization. · Led multiple technology projects that focused on the alignment of business needs, right sizing operations, growth, cost optimization, digital transformation and modernization. · Directly managed a team of 20 engineers in multiple locations that I built from the ground floor up and helped lead 100+ engineers across multiple functional areas. · Built an offshore team from the ground floor up that focused on monitoring, triage, and response as well as BAU tasks. · Defined security objectives in line with the global First American InfoSec program. · Responsible for security audits such as SOC 2 Type 2 and any and all client audits. · Implemented security scanning tools such as Qualys, Tanium, and Veracode. · Consolidated 4 data centers down to 2 data centers saving the company $1M+ a year. · Responsible for administrative tasks such as cost center management, reviewing expense reports, contract renewals, quarterly reports to upper management, annual reviews, and recruiting.



AccentCare, Inc.

• United States
• Hospitals and Health Care

• Sr. Director IT Infrastructure & Technical Support at Accentcare

  • Feb 2018 - May 2019

  • Reported directly to the CIO • Oversaw a team of 40+ in the functional areas of Infrastructure, Project Management, Tech Support, Access Management and Asset Management. • Integrated 6 Mergers and Acquisitions where I consolidated 4 data centers, integrated 100+ office locations, and properly aligned IT staff. • Supported the growth of 14,000 employees to 20,000 employees and 150 locations to 250+ locations. • Supported the growth from $600M yearly revenue to $1B in yearly revenue. • Consolidated several large IT contracts resulting in $2M+ on going cost savings. • Made optimizations and process improvements in the areas of Asset Imaging, Asset Management and Tracking, Mobile Device Configuration, and End User Self Service.



HomeBridge Financial Services, Inc.

• Financial Services
• 700 & Above Employee

• VP IT Infrastructure & Operations

  • Apr 2009 - Feb 2018

  •· Reported directly to the CIO · Oversaw 7 functional areas within the Prospect IT Department and 60+ employees. · Managed the IT infrastructure of 300+ branch office locations across the United States and two data centers. Our technology stack also includes SaaS\cloud solutions such as Office 365, Citrix, VMware, and Azure. · Implemented an active\active Disaster Recovery solution. · Migrated 2000+ end users to Office 365 and Citrix VDI Cloud. · Oversaw a 24 x 7 Network Operations Center comprised of outsourced and internal resources. · Responsible for VOIP and analog solutions across the company. Our VOIP network was centralized onto SIP trunks and the Cisco Call Manager Platform. · Oversaw two 24/7 Support Help Desks that comprised of outsourced and internal resources. · User Administration- AD account creation, access rights management and account terminations fall into this functional area. · Oversaw the procurement, acceptance, configuration, and deployment of all IT assets that make up our IT Infrastructure. · Managed vendor relationships, IT servicers and enterprise software agreements. · Managed P & L which includes a budget of 20M



Education Solutions, LLC (dba Sylvan Learning Centers)

• Director of Technology

  • Apr 2008 - Apr 2009

  1. Hands on Director of Technology for the SAT Tutoring Division 2. Managed a small team of 3 IT personnel 3. Responsible for all Infrastructure, external websites, and online training platforms 4. Oversaw the creation of an online SAT assessment tool that used analytics to focus on weak areas. 5. mplemented an online training platform that allowed our trainers to train remotely. 1. Hands on Director of Technology for the SAT Tutoring Division 2. Managed a small team of 3 IT personnel 3. Responsible for all Infrastructure, external websites, and online training platforms 4. Oversaw the creation of an online SAT assessment tool that used analytics to focus on weak areas. 5. mplemented an online training platform that allowed our trainers to train remotely.



Paul Hastings

• United States
• Law Practice
• 700 & Above Employee

• Network Operations Manager

  • 2007 - 2008

  1. Built, staffed and manage a 24 x 7 x 365 Network Operations Center which monitored and trouble shot network and server issues as well as provided level 2 Help Desk support. 2. Systems administration of over 600 Windows, Linux, and Citrix metaframe servers across 18 data centers. 3. Managed a global systems and network infrastructure for 18 law offices in the US, Europe and Asia. 4. Oversaw monthly maintenance activities across all 18 data centers 5. Data backup and recovery for all 18 law offices. 6. Reduced our physical server footprint using a combination of updated HP hardware and VMware virtualization software. 7. Built, configured, and deployed servers into the production environment. 8. Responsible for inventory and asset management, data center designs and builds. 9. Responsible for creating and managing an annual budget of up to $10M, annual reviews, training, scheduling, and creating a career progression plan.



Myspace.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Network Operations Manager

  • Nov 2004 - Apr 2007

  1. Built and managed the MySpace Network Operations department. 2. Responsible for overall reliability and availability of Myspace.com. 3. Built and managed the MySpace NOC which monitored the server and network infrastructure on a 24x7x365 basis. 4. Hands on systems administration and load balancing of over 5000 Windows servers across 4 data centers. 5. Hands on data center work which included installing racks, running cables, racking equipment, and distributing power. 6. Accepted and tested new code builds and updates from Development and rolled them out to the production environment while minimizing the impact to the end user. 7. Led a development team that engineered and implemented monitoring and diagnostic tools. 8. Performed a root cause analysis on all site issues and reported the results to upper management. 9. Staffing, employee reviews, training, documentation, and helped to manage a budget of 50M+.



TCS Inc.

• United States
• IT Services and IT Consulting

• Sr. Network Operations Manager

  • 2001 - 2004

  1. Built and managed multiple teams for this Wireless E911 Location service provider. 2. Managed the 24 x 7 NOC which was responsible for monitoring, tracking, and resolving issues with our E911 location services platform. 3. Hands on systems administration of our E911 platform in a Unix/Oracle environment. 4. Provided 24 x 7 x 365 technical support to our wireless carrier customers that included such companies as Verizon, Cingular, and T-Mobile. 5. Managed the Application Specialists team, which provided expertise and tier 2 escalation support on our E911 location platform. 6. Managed the Tools Development team, which was responsible for administering off the shelf NOC applications as well as developing customized monitoring, diagnostic, and reporting tools. 7. Met very tight SLAs with our customers which included 99.999% service availability. 8. Managed relationships with 3rd party vendors.



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Systems Operations Supervisor

  • 1992 - 2001

  1. Built and lead a team of Engineers who monitored, tracked, and resolved issues within the Cox broadband network on a 24 x 7 x 365 basis. 2. Provided level 2 desktop support to internal end users. 3. Configured and installed transponders in field to monitor our fiber nodes and power supplies. 4. Configured and installed tools to monitor the Cox broad band network. 5. Single point of escalation for all other business units within Cox. 6. Met very tight SLAs our business customers. 7. Responsible for staffing, creating annual budgets, performing annual reviews, and training. 8. Created and implemented the SOC Career Progression Plan.