Experience

AppRiver

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Tier 2 Support – Systems Administrator

  • Nov 2012 - Present

  • Extremely knowledgeable in AppRiver SecureTide spam and virus filtering, SecureSurf web protection, and Cirius email encryption. • Excellent verbal and written communications skills, easily translates technical information to non-technical clients and users. • Quickly and efficiently diagnose and correct e-mail deliverability issues to ensure client emails reach the intended recipients. • Provides support in all aspects of connectivity between AppRiver products and client systems, including, but not limited to, mobile devices, workstations, servers, and applications. • Point of escalation for Tier 1 personnel on complex technical issues. • Microsoft Office 365 Exchange, Lync, and SharePoint management. • Microsoft Exchange 2007/2010/2013 mailbox administration. • Extensive Powershell scripting experience. • Ensure optimum hardware and software configuration to maximize system efficiency. Show less



Mediacom Communications

• United States
• Telecommunications
• 700 & Above Employee

• Tier 1 Support Technician

  • May 2011 - Nov 2012

  • Demonstrated listening and analytical skills with the ability to obtain key information and resolve complex service problems quickly. • Provided a full range of technical support for products and services in a prompt, efficient, and professional manner. • Optimize hardware and software configurations to maximize product functionality. • Skilled at gaining the end user's cooperation to work through the troubleshooting process, delivering a quality experience and reducing the need for site visits. • Expert knowledge in use of service with various hardware and software platforms. • Proven track record of meeting or exceeding all sales goals. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Flight Planning Dispatch Supervisor

  • Jul 2003 - Nov 2010

  • Designed and administered training for customer service personnel. • Managed multiple projects, from small to medium scale. • Provided training, mentorship, and supervision for 15 people throughout the department and 20 personnel in other departments. • Improved customer service based on client feedback through the development of new policies and procedures, and improvements on existing processes. • Developed and maintained daily, weekly, monthly, and yearly reports. • Responsible for the storage and use of classified information and equipment. Show less