Experience

Nolan Audio Video

• United States
• Media Production
• 1 - 100 Employee

• Director of Intagration Services

  • Aug 2023 - Present

  You need a partner who understands your requirements and knows how to inspire your audience. That’s why our specialists are committed to putting their industry-leading expertise and experience at your service to find the perfect Audio, Video and Lighting technology solutions for your budget. You need a partner who understands your requirements and knows how to inspire your audience. That’s why our specialists are committed to putting their industry-leading expertise and experience at your service to find the perfect Audio, Video and Lighting technology solutions for your budget.



Redwire Audio Visual

• Byhalia, Mississippi, United States

• Procurement - Purchasing Manager / Lighting Systems Designer

  • May 2017 - Aug 2023

  As Procurement Manager, function as a supply chain and logistics expert specializing in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality control and adhering to the company’s policies and procedures on supply chain management as a main priority when carrying out this role. As Purchasing Manager, responsibilities include developing purchasing strategies, maintaining positive relationships with suppliers, and coordinating with internal teams regarding their supply needs. As well as manage and optimize purchasing activities and processes. The Lighting Systems Designer is responsible for the design, installation, and operation of the lighting and special electrical effects used in client venue productions and installations. Work closely with the installers to show where the lighting equipment and control systems will be placed. The lighting designer produces a light plot specifying the placement and configuration of all instruments used in the production/installation. The designer must also furnish all associated paperwork for the design including hook-ups, schedules, cut lists, cue synopsis and provide comprehensive training to the end user on the use of the new systems. Show less



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• Collierville, TN

• Co-Founder / Director Technical Services

  • Apr 2011 - Apr 2017

  Focus on making technology an asset, not a problem for executives and business owners in the office, at home or on the road by providing complete technology solutions. Focus on making technology an asset, not a problem for executives and business owners in the office, at home or on the road by providing complete technology solutions.



FedEx Services

• Truck Transportation
• 700 & Above Employee

• Sr Proj/Process Analyst

  • Dec 2008 - May 2011

  Responsible for overall coordination, status reporting and stability of complex and cross-functional projects. Lead project activities through meeting facilitation, management of project scope, and communication of progress. Collaborate with stakeholders in the development of business cases, financial analysis, and other project financials. Develop and manage project budgets and spending forecast. Draft and review documentation, and ensure all project deliverable s are in compliance with the FedEx Global Development Process. Coordinate with development team to execute test scripts against requirements. Establish and refine implementation of project management processes and methodologies for the area of focus. Provide mentoring and support for the development of those in less senior positions. Show less

• SENIOR TECHNICAL ANALYST

  • Oct 2003 - Dec 2008

  Provide electronic channel strategy tool to multiple support and troubleshooting teams to increase attention and focus on technology applications that improve the overall customer experience.• Technology Advisor—served in an advisory roll on multiple teams to provide lesions learned and best practice experience for the implementation of customer shipping automation Information Security tools.• Project Management – Functioned as Project Manager for roll out of remote desktop support tool (co-browsing) GoToAssist. Consistently maintained ahead-of-schedule project completion by coordinating efforts with Legal, Finance, and IT departments.• Online Support Implementation – Designed a portal www.helpme.fedex.com in conjunction with Marketing and Development and Support departments, integrated portal to access reporting tools for site, presenting customers with a consistent look-feel when accessing support mechanisms. Expanded to all Global regions. • FedEx Inside sales– Collaborated with inside Sales, and other departments to deploy HelpMeSales.fedex.com- a tool which allows FedEx customers to connect online in real time to their FedEx inside sales representative to share documents, pricing agreements, and even e-sign documents to close the sales cycle. Awarded the 2007 Ambassadors Club by FedEx sales.• Cost & Productivity Improvement – Boosted department productivity through same-day resolution of customer problems; cut operating costs through 15% decrease in travel to customer sites. Show less

• IT MANAGER, Web Integrated Solutions

  • Jan 2002 - Oct 2003

  Managed a team of 6 of remote-based consultants providing services to large accounts for FedEx Web Integrated Solutions implementation (WISC). Work with divisional process/planning team to set and execute long-term goals; evaluated staff and customer satisfaction levels. Built Web Integrated Solutions Consulting (WISC) team from scratch; working with Marketing and executive teams to expand from 3 to 8 full time consultants servicing high-profile customers that include Deutsche Bank, Goldman Sachs, and Wal-Mart. Show less

• IT MANAGER, TECH IMPLEMENTED SUPPORT

  • Jun 2001 - Jan 2002

  As Support Manager, led team of 8 supporting field-based consultants with technical support of FedEx advanced automation integration (TracerX, VB & VBA). Managed team that provided testing and certification of FedEx automation drive images to ensure ISO 9001 compliance.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• MANAGER, IT SUPPORT- INFRASTRUCTURE & VENDOR MANAGEMENT

  • Jun 1998 - Jun 2001

  Managed team of 10 professionals providing technical support to customers working with FedEx automation hardware and software. Coordinated with Convergys to provide 1st level outsource support (contract staff of ~ 124); worked jointly with AT&T, Verizon and other vendors to monitor 4 FedEx automation support call centers spanning the U.S. and Canada. • Vendor Management– Managed the outsourced Vendor for automation technical support with teams in Akron, Winnipeg,CA, Jacksonville, FL. • New Systems Implementation – Installed, configured and monitored the call routing system in Akron, Winnipeg, Jacksonville. Set up, configured, and maintained call reporting and routing software for all call centers. • Customer Service/Support – Maintained 99.5% customer satisfaction level through combination of constant open communication, networking and education. • Coordinated with RPS sales and marketing teams to support automation products through service limitation agreement (SLA). Assisted clients with installation of FedEx automation solutions. Provided advanced assistance for TracerX and automation integrators. Show less



UNIVERSITY OF AKRON

• Web Master & Technical Advisor, TECHNICAL SUPPORT REPRESENTATIVE / TEAM LEAD

  • Apr 1999 - May 1999

  Oversaw team of 13 support representatives, monitoring performance and coaching as needed. Oversaw team of 13 support representatives, monitoring performance and coaching as needed.