Vice President of Customer Success

• Aug 2023 - Present

SIMPLE, REAL-TIME, AFFORDABLE DESKLESS WORKFORCE REPORTING PLATFORM! Give your team an easy to use tool that helps them perform more effectively while boosting the value of their work and providing the visibility you need! SIMPLE, REAL-TIME, AFFORDABLE DESKLESS WORKFORCE REPORTING PLATFORM! Give your team an easy to use tool that helps them perform more effectively while boosting the value of their work and providing the visibility you need!

President/CEO

• Jul 2023 - Present

JKP4 ENTERPRISES LLC is ready to PARTNER with you to make your business safer, stronger, and more efficient. With 20+ years of experience in Security, Facilities Management, Brand Building, Marketing, all types of Contract Employment, and mentoring/coaching….we will meet you where you are and partner with you to provide the services you need. Whether it’s consulting, a thorough Security/Risk Assessment, an Amazing Marketing Campaign, providing you with a workforce of qualified contract employees, or developing the skills of you or your team; call us! We are ready to become a true partner in strengthening your position and making your company successful! It is 100% about relationships and about people! At the end of the day it is simple. We are ALL in the people business, and WE ARE THE PEOPLE BUSINESS! Contact us today and Let our people partner with your people to make your business the best it can be! Show less

Executive Vice President

• Nov 2020 - Jul 2023

ASG, LLC provides a wide array of building & maintenance services, specializing in Security, Maintenance, Staffing, Risk Assessments, and Video Surveillance. As the EVP I was responsible for all aspects of business including but not limited to the following: *Direct oversight of all managers in the field. (District Managers, Regional Managers, ect.).*Direct oversight of Director level positions. (Director of Operations, Director of Administration, Director of Recruiting, etc.). *Accountability for financial performance of each account. Each account has budgeted margins, and it was my responsibility to identify accounts experiencing problems or underperforming financially and assist the appropriate manage in solving those problems.*Direct responsibility for developing and maintaining relationships with every customer, and handling the contractual obligations to them as well as dealing with any problems they may have in real time. *Responsible for all new account start-up's. (From recruiting, screening, and hiring to taking responsibility of the property or account).*Company Safety and ensuring all employees went home in the same condition in which they arrived at work.*Training & Leadership development of all staff.*P&L.*Accounts Receivables/Payables.*Miscellaneous-I learned every aspect of the company and if there was a need, I was the person tasked with meeting that need. Founded nearly 2 decades ago and becoming part of the IH Services family of businesses in 2016, A Services Group group serves customers throughout the United States, mainly in the Mid-Atlantic and Southeastern USA. In 2021 ASG was purchased by GDI Integrated Facility Services, a publicly traded company on the Canadian Stock Market (GDI). Show less

Director Of Operations / Vice President

• Jun 2016 - Nov 2020

In this role I reported directly to the Executive Vice President and between June 2016 and the end of the year I had all responsibilities of the EVP turned over to me with the support of the former EVP acting as a sounding board and mentor to me as I ran the business day to day.

Regional Operations Manager

• Mar 2013 - Jun 2016

Providing businesses and organizations with the best and most innovative solutions for their staffing, maintenance, risk assessment, unarmed security, and customized electronic surveillance needs.*Direct oversight of accounts within my assigned region.*Directly responsible for the company streamlining the recruitment process and bringing them online.*Direct oversight of site level employees, recruiting, screening, and hiring for each position at each customer facility. *Responsible for financial performance at each assigned customer location.*Also took the initiative for new sales and increased our book of business by $7M in 2016. A Services Group, LLC has offices throughout the Southeast and Mid-Atlantic including Tennessee, Virginia, Kentucky, North Carolina, South Carolina, Georgia, Alabama, and Florida. We also serve clients throughout the entire United States. Show less

Owner/Operator

• Jan 2012 - Jun 2018

Working with businesses and organizations to create their marketing and advertising budgets and then developing specialized campaigns to reach their target audience, meet their needs, and accomplish their goals. Gifted in creating and assisting individual companies with their budgets and then efficiently, effectively, and expertly utilizing that particular budgets’ potential to reach the absolute maximum value added or, “bang for their buck” through personalized sales and marketing campaigns. I gained valuable insight and knowledge into the safety industry, OSHA standards and regulations, and company safety programs; giving me the opportunity to assist in designing programs and providing safety and recognition achievement awards to further foster a safe work environment and develop a company culture where employees feel appreciated and are dedicated to working safely at the same time. I honed my skills meeting with high level company employees as well as C-level suite executives as I created and presented the program information I had put together for them. I was fortunate enough to consult and partner with many different businesses, charities, schools, and local organizations including but not limited to the following sectors of industry, education, and business: non-profit organizations, real estate agencies (both boutique and very large scale agencies, schools (from middle school & high school athletic teams and booster clubs to division 1 colleges and universities, churches, manufacturing facilities, hospitals, hotel chains, sports brands, and more. Show less

Communications

• Dec 2008 - May 2014

As a Multi-Channel systems operator I was responsible for the installation, repair and maintenance of equipment; as well as the training of subordinates on equipment that communicates through more than one channel. This is important because our work allows for communication from field and other deployed locations to command locations all over the world. As a Multi-Channel systems operator I was responsible for the installation, repair and maintenance of equipment; as well as the training of subordinates on equipment that communicates through more than one channel. This is important because our work allows for communication from field and other deployed locations to command locations all over the world.

Regional Manager

• Mar 2008 - Aug 2009

Provider of Sprint cell services and accessories. Responsible for 12 retail locations, including standing up new locations as the company grew. In this role, I was responsible for the following duties: *Direct accountability for all store managers. *Setting sales goals for new line activations, accessories, corporate/business level accounts, and ensuring that those goals were met every month. *Responsible for the financial success/failure of each account. *Complete oversight of new locations. *Staffing of each location. Recruiting, Screening, Interviewing, Hiring, and Training of each employee beginning with the store manager(s) as well as including the newest sales team member(s). *Loss Prevention across the stores in my Region. *Setting sales goals alongside the corporate level leadership for each location, based on previous year's sales for existing locations and by accurately projecting numbers for new locations. *Marketing and Recruiting campaigns for corporate level accounts as well as individual users. *HR responsibilities to include workers compensation, sexual harassment and other discrimination complaints, new hire paperwork, confidentiality, ect. Assisting employees with questions regarding their paychecks, commissions, ect. *Inventory management of each store to include physical phones, all accessories, and all stand-by inventory in storage. *Merchandising: Ensuring all stores followed the lay out provided by corporate and approved by Sprint. *Bank Deposits and reconciling registers/reports. *Social Media Marketing Campaigns. *Leadership training and development. *Sales Training and Development. *Product knowledge training. *Software development and training. *Customer Service and Customer Service Training. *Developing store managers into candidates capable of advancement in the organization, including the ability to replace me. Show less

Regional Operations Manager

• Jan 2006 - Mar 2008

District Operations Manager

• Feb 2005 - Mar 2008

I was responsible for a District of T-Mobile authorized resellers in South Florida, which was comprised of 11 locations when I accepted the job and which grew to 22 locations when I resigned to return to Tennessee full time.I oversaw all daily operations of all locations with all 22 managers reporting to me. In turn, I reported initially to the Regional Manager and then once being promoted to a Regional Manager directly to the CFO and Owners of the business with each of the other Regional Managers. My responsibilities included but were not limited to the following:*Direct accountability for all store managers.*Setting sales goals for new lines and for accessories sales.*Financial performance of each location.*Assisted the New Business Development Team with oversight of starting new locations. *Recruiting, Screening, Interviewing, and Hiring of all store managers, and later of the District Managers reporting to me. *Marketing and Recruiting campaigns for corporate level accounts as well as individual users.*HR responsibilities to include workers compensation claims, unemployment claims, the entire hiring process, employee confidentiality, non-compete and non-disclosure agreements, ect. *Inventory management.*Merchandising and Displaying of products and advertising campaigns. *Bank Deposits and reconciling registers/reports. *Social Media Marketing Campaigns.*Leadership training and development. *Sales Training and Development.*Product knowledge training.*Customer Service Training.*Customer Service when unable to be handled at the store level. *Developing employees into leaders who were capable of replacing store managers as well as true leaders who had the potential to replace me. The Mobile Solution was sold to a larger company as part of a large merger between a company which also sold Sprint and T-Mobile in or around the beginning of 2010. Show less