Customer Service Representative

• Apr 2022 - Present

Fraud Prevention Specialist

• Jul 2019 - Dec 2021

Customer Service Representative Tier 2

• May 2016 - Jul 2019

Dispatcher/Receptionist

• Apr 2015 - Dec 2015

Evaluated operational records and made scheduling adjustments to maximize efficiency. Contacted customers prior to delivery to confirm and coordinate delivery times. Monitored department performance data to identify and avoid potential risks. Oversaw scheduling for the day-to-day activities of 80 transportation employees. Evaluated operational records and made scheduling adjustments to maximize efficiency. Contacted customers prior to delivery to confirm and coordinate delivery times. Monitored department performance data to identify and avoid potential risks. Oversaw scheduling for the day-to-day activities of 80 transportation employees.

Assistant Manager

• Sep 2012 - Mar 2015

Started as a handler and after 8 months with hard work, I was promoted to Assistant Manager. Kept detailed file records of all the dogs while also delegating work to my fellowemployees. I was in charge of keeping the business running proficiently during work hours and also had days to only watch over and control the dogs. Called clients to confirm dates and credit card numbers. I am trusted and a proved employee. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues Show less

Delivery Driver

• Jun 2010 - Aug 2012

This job required me to meet a deadline and to know my way around the suburbs. Time management is a key, and knowing how to stay organized when you have multiple deliveries has become my priority. Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goodsdelivered. Resolved customer complaints and adjusted orders. Verified loads against shipping papers. Show less

Waiter

• Aug 2007 - Apr 2010

Performed many duties at once to ensure that the customer needs were met. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Worked under strict deadlines and responded to service requests. Performed many duties at once to ensure that the customer needs were met. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Worked under strict deadlines and responded to service requests.

Burrito Roller/Night Manager

• Apr 2006 - Aug 2007

Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. As Night Manager, my duties included: checking register drawer at the end of every day to make sure the money drawers were balanced. Made sure employees finished their evening duties and had to follow through and make sure products are ready for the morning shift. Show less

Service Teller/Receptionist

• Nov 2004 - Jul 2005