Network Operations Center Technician

• Jul 2023 - Present

Information Technology Operations Analyst

• Dec 2022 - Aug 2023

• Provided white glove support to a specialized team of facilitators to ensure uninterrupted learning operations for a Fortune-50 company • Tasked with backup executive support functions, guaranteeing business continuity at the highest levels. • Played a pivotal role in engineering IT solutions for the successful delivery of both in-person and virtual training classes, enhancing the organization's learning capabilities. • Took the initiative to educate the team on cybersecurity best practices, fostering a culture of awareness and proactive risk mitigation. • Actively served as a member of the security advocate team, bridging the gap between information security and learning & development departments, ensuring alignment between security protocols and training initiatives. • Collaborated on infrastructure projects for the establishment of Lowe's University training store, contributing to the creation of a secure learning environment. Show less

Help Desk Technician

• Feb 2022 - Jan 2023

• Timely Incident Resolution: Proficiently resolved a wide range of technical issues, ensuring minimal disruption to clients' operations. This included troubleshooting hardware and software problems, network connectivity issues, and user account management. • Multifaceted Expertise: Developed a versatile skill set to adapt to the unique challenges posed by different industry verticals. This required an in-depth understanding of industry-specific software, compliance regulations, and security protocols. • Client-Centric Approach: Maintained a client-centric focus, consistently exceeding service expectations and earning recognition through the Unisys Client-Centricity Award in July 2022. • Security Awareness: Demonstrated a commitment to security by proactively identifying and mitigating potential threats during help desk interactions. This included educating users on best practices for safeguarding sensitive information. Show less

Driver

• Jan 2020 - Mar 2022

• Ensured compliance with IT governance policies and standards throughout the disposal and decommissioning processes, guaranteeing data security and regulatory adherence. • Collaborated with clients to plan and execute the decommissioning of data centers, ensuring the safe migration of critical systems and data. • Executed the secure disposal of IT assets, including hardware and data, in accordance with best practices, minimizing potential risks. • Prioritized data security by overseeing proper data destruction methods and verifying that sensitive information remained confidential during the disposal process. • Played a critical role in safeguarding clients' business continuity by ensuring the seamless transition from legacy systems to new infrastructures during decommissioning. • Supported clients in auditing their IT asset disposal processes to verify compliance with industry regulations and standards. Show less

Truck Driver

• Jun 2014 - Jan 2020

Before my transition into information technology, I excelled as a Commercial Truck Driver, cultivating essential soft skills: • Attention to Detail • Time Management • Adaptability • Communication • Safety Consciousness These transferable skills, honed in a safety-focused environment, now fuel my success in IT and information security. Before my transition into information technology, I excelled as a Commercial Truck Driver, cultivating essential soft skills: • Attention to Detail • Time Management • Adaptability • Communication • Safety Consciousness These transferable skills, honed in a safety-focused environment, now fuel my success in IT and information security.