Chief Operating Officer

• Feb 2020 - Present

Head of Product

• Jan 2018 - Jan 2020

As Head of Neuralify University, I was responsible for driving the design, vision, and strategy of our learning and enablement products. To date, our RPA enablement product has been used by thousands, and maintained an aggregate NPS of over 80. As Head of Neuralify University, I was responsible for driving the design, vision, and strategy of our learning and enablement products. To date, our RPA enablement product has been used by thousands, and maintained an aggregate NPS of over 80.

Director, Digital Transformation, Experience Design & Engineering

• Mar 2014 - Dec 2017

• As Director, Digital Transformation, Experience Design & Engineering, I oversaw digital transformation for clients in the Financial Services sector and the design & delivery of successful consumer and enterprise digital experiences that focus on the user while helping customers achieve desired business outcomes. • In my role I spearheaded the cultivation and contracting of large-scale client opportunities — partnering with customers to apply the principles of Design Thinking to… Show more • As Director, Digital Transformation, Experience Design & Engineering, I oversaw digital transformation for clients in the Financial Services sector and the design & delivery of successful consumer and enterprise digital experiences that focus on the user while helping customers achieve desired business outcomes. • In my role I spearheaded the cultivation and contracting of large-scale client opportunities — partnering with customers to apply the principles of Design Thinking to ‘solve the right problem’ through the identification of key business challenges, discovering the true understanding of the human and technical aspects behind those challenges, aligning & applying the right tools, capabilities, and proprietary methods to deliver business value, and developing / implementing the most effective solutions roadmap for the situation. Show less • As Director, Digital Transformation, Experience Design & Engineering, I oversaw digital transformation for clients in the Financial Services sector and the design & delivery of successful consumer and enterprise digital experiences that focus on the user while helping customers achieve desired business outcomes. • In my role I spearheaded the cultivation and contracting of large-scale client opportunities — partnering with customers to apply the principles of Design Thinking to… Show more • As Director, Digital Transformation, Experience Design & Engineering, I oversaw digital transformation for clients in the Financial Services sector and the design & delivery of successful consumer and enterprise digital experiences that focus on the user while helping customers achieve desired business outcomes. • In my role I spearheaded the cultivation and contracting of large-scale client opportunities — partnering with customers to apply the principles of Design Thinking to ‘solve the right problem’ through the identification of key business challenges, discovering the true understanding of the human and technical aspects behind those challenges, aligning & applying the right tools, capabilities, and proprietary methods to deliver business value, and developing / implementing the most effective solutions roadmap for the situation. Show less

Director of Program Management

• Oct 2008 - Mar 2014

• I led an incredibly talented and capable team of 25-30 professionals on a successful six-year journey to develop a practice around the innovation of analysis, quality, and delivery that met the standard of excellence established by our capabilities in strategy, human-centered design and full-stack development. • After introducing the concepts of project management and outsourcing, our newly created teams consistently protected margins and captured efficiencies throughout the… Show more • I led an incredibly talented and capable team of 25-30 professionals on a successful six-year journey to develop a practice around the innovation of analysis, quality, and delivery that met the standard of excellence established by our capabilities in strategy, human-centered design and full-stack development. • After introducing the concepts of project management and outsourcing, our newly created teams consistently protected margins and captured efficiencies throughout the enterprise and set up the agency to win multi-million dollar engagements — quadrupling its annual revenue. Show less • I led an incredibly talented and capable team of 25-30 professionals on a successful six-year journey to develop a practice around the innovation of analysis, quality, and delivery that met the standard of excellence established by our capabilities in strategy, human-centered design and full-stack development. • After introducing the concepts of project management and outsourcing, our newly created teams consistently protected margins and captured efficiencies throughout the… Show more • I led an incredibly talented and capable team of 25-30 professionals on a successful six-year journey to develop a practice around the innovation of analysis, quality, and delivery that met the standard of excellence established by our capabilities in strategy, human-centered design and full-stack development. • After introducing the concepts of project management and outsourcing, our newly created teams consistently protected margins and captured efficiencies throughout the enterprise and set up the agency to win multi-million dollar engagements — quadrupling its annual revenue. Show less

Senior Analyst

• Oct 2007 - Oct 2008

• Worked for one of the world's most recognizable brands — bringing a spirit of innovation, and a consulting mindset to solving complex problems for the Sales, Brand, and Marketing business units. • As lead analyst I was responsible for the global sales, forecasting, and promotions platform supporting the brand’s innovative first-of-its-kind technology implementation of ‘Styled by me Barbie’ at FAO Schwartz in New York City. • Worked for one of the world's most recognizable brands — bringing a spirit of innovation, and a consulting mindset to solving complex problems for the Sales, Brand, and Marketing business units. • As lead analyst I was responsible for the global sales, forecasting, and promotions platform supporting the brand’s innovative first-of-its-kind technology implementation of ‘Styled by me Barbie’ at FAO Schwartz in New York City.

Senior Manager, Product & Technology

• Apr 2004 - Sep 2007

• Led multiple strategic engagements under network-wide multi-year initiative to modernize clinical systems — specifically CIS and EHR — for one of the most prestigious healthcare facilities in the world. • Rotating through the organization’s different departments and facilities, I assumed all management functions and implemented best practice improvements until desired outcomes were achieved. • As HIMS subject matter expert for the organization, I led the network initiative to… Show more • Led multiple strategic engagements under network-wide multi-year initiative to modernize clinical systems — specifically CIS and EHR — for one of the most prestigious healthcare facilities in the world. • Rotating through the organization’s different departments and facilities, I assumed all management functions and implemented best practice improvements until desired outcomes were achieved. • As HIMS subject matter expert for the organization, I led the network initiative to digitize all health records — building a team of more than 100 employees running 24/7 to accomplish the task. Show less • Led multiple strategic engagements under network-wide multi-year initiative to modernize clinical systems — specifically CIS and EHR — for one of the most prestigious healthcare facilities in the world. • Rotating through the organization’s different departments and facilities, I assumed all management functions and implemented best practice improvements until desired outcomes were achieved. • As HIMS subject matter expert for the organization, I led the network initiative to… Show more • Led multiple strategic engagements under network-wide multi-year initiative to modernize clinical systems — specifically CIS and EHR — for one of the most prestigious healthcare facilities in the world. • Rotating through the organization’s different departments and facilities, I assumed all management functions and implemented best practice improvements until desired outcomes were achieved. • As HIMS subject matter expert for the organization, I led the network initiative to digitize all health records — building a team of more than 100 employees running 24/7 to accomplish the task. Show less

Senior Manager, Operations & Process Improvement

• Feb 2002 - Apr 2004

• Contracted with UCLA Medical Center HIMS group to manage the day-to-day operations of their medical records departments and ancillary functions for the purpose of introducing process improvements and efficiency designed to meet specific revenue and cost targets set forth by UC Regents. Achieved 100% success rate of revenue and cost goals over two years. • Built, staffed and and led UCLA’s first office responsible for the enforcement and compliance with the Health Insurance… Show more • Contracted with UCLA Medical Center HIMS group to manage the day-to-day operations of their medical records departments and ancillary functions for the purpose of introducing process improvements and efficiency designed to meet specific revenue and cost targets set forth by UC Regents. Achieved 100% success rate of revenue and cost goals over two years. • Built, staffed and and led UCLA’s first office responsible for the enforcement and compliance with the Health Insurance Portability & Accountability Act (HIPAA) across all 120 UCLA Healthcare facilities. Show less • Contracted with UCLA Medical Center HIMS group to manage the day-to-day operations of their medical records departments and ancillary functions for the purpose of introducing process improvements and efficiency designed to meet specific revenue and cost targets set forth by UC Regents. Achieved 100% success rate of revenue and cost goals over two years. • Built, staffed and and led UCLA’s first office responsible for the enforcement and compliance with the Health Insurance… Show more • Contracted with UCLA Medical Center HIMS group to manage the day-to-day operations of their medical records departments and ancillary functions for the purpose of introducing process improvements and efficiency designed to meet specific revenue and cost targets set forth by UC Regents. Achieved 100% success rate of revenue and cost goals over two years. • Built, staffed and and led UCLA’s first office responsible for the enforcement and compliance with the Health Insurance Portability & Accountability Act (HIPAA) across all 120 UCLA Healthcare facilities. Show less