Experience

MITC Software

• United States
• Software Development
• 1 - 100 Employee

• Director Of Implementation

  • Sep 2015 - Present



Maximus Federal Services, Inc.

• Business Operations Manager

  • Jul 2014 - May 2015

  *Tracking, monitoring, and analyzing work of staff members*Designed/Implemented internal quality control program, performed daily QC, and constructed reports to senior management *Implementing and designing business strategies and procedures*Ensuring project goals are met/maintained consistently and efficient*Analysis of data for federal contractor *Responsible for personnel matters such as attendance, production rates, quality assurance and HR issues *Tracking, monitoring, and analyzing work of staff members*Designed/Implemented internal quality control program, performed daily QC, and constructed reports to senior management *Implementing and designing business strategies and procedures*Ensuring project goals are met/maintained consistently and efficient*Analysis of data for federal contractor *Responsible for personnel matters such as attendance, production rates, quality assurance and HR issues



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Shift Supervisor

  • Mar 2010 - Jul 2014

  *Maintain all customer service standards and expectations *Ensured company quality control levels were met on a store level basis*Assisting customers with their individuals needs to ensure a positive experience *Responsible for financial operations*Responsible for directing other associates to perform their individual tasks *Maintain all customer service standards and expectations *Ensured company quality control levels were met on a store level basis*Assisting customers with their individuals needs to ensure a positive experience *Responsible for financial operations*Responsible for directing other associates to perform their individual tasks



McDaniel College

• United States
• Higher Education
• 400 - 500 Employee

• Help Desk Specialist

  • Aug 2010 - May 2012

  *Answer multi-line phone system and directed questions and concerns*Input data into software programs; excel, word *Helped with Software installation, basic computer issues *Answer multi-line phone system and directed questions and concerns*Input data into software programs; excel, word *Helped with Software installation, basic computer issues