James Lanaway
Service Delivery Manager at BDR Group- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Keith Baddeley MA MITI
I have worked with James for many years and seen him grow into the exceptional resource he is today. His ability to innately understand the importance of a customer-focused, service-oriented approach to delivering IT services is impressive, as is his ability to clearly communicate this to his peers. A born leader, James excels at everything he does, and I can't recommend him highly enough.
George Gerken
James is an exceptional resource. I worked with James as he has progressed from individual contributor as an engineer in several different technologies to an expert in integrating technologies. Now, James employs process and methodology to architect sustainable solutions as a technical team lead - a rare combination of skills in technology and commitment to best practices earns James the respect of technical team members and the executives relying on his service management delivery - I would excitedly have James as part of my team and enthusiastically recommend James.
Keith Baddeley MA MITI
I have worked with James for many years and seen him grow into the exceptional resource he is today. His ability to innately understand the importance of a customer-focused, service-oriented approach to delivering IT services is impressive, as is his ability to clearly communicate this to his peers. A born leader, James excels at everything he does, and I can't recommend him highly enough.
George Gerken
James is an exceptional resource. I worked with James as he has progressed from individual contributor as an engineer in several different technologies to an expert in integrating technologies. Now, James employs process and methodology to architect sustainable solutions as a technical team lead - a rare combination of skills in technology and commitment to best practices earns James the respect of technical team members and the executives relying on his service management delivery - I would excitedly have James as part of my team and enthusiastically recommend James.
Keith Baddeley MA MITI
I have worked with James for many years and seen him grow into the exceptional resource he is today. His ability to innately understand the importance of a customer-focused, service-oriented approach to delivering IT services is impressive, as is his ability to clearly communicate this to his peers. A born leader, James excels at everything he does, and I can't recommend him highly enough.
George Gerken
James is an exceptional resource. I worked with James as he has progressed from individual contributor as an engineer in several different technologies to an expert in integrating technologies. Now, James employs process and methodology to architect sustainable solutions as a technical team lead - a rare combination of skills in technology and commitment to best practices earns James the respect of technical team members and the executives relying on his service management delivery - I would excitedly have James as part of my team and enthusiastically recommend James.
Keith Baddeley MA MITI
I have worked with James for many years and seen him grow into the exceptional resource he is today. His ability to innately understand the importance of a customer-focused, service-oriented approach to delivering IT services is impressive, as is his ability to clearly communicate this to his peers. A born leader, James excels at everything he does, and I can't recommend him highly enough.
George Gerken
James is an exceptional resource. I worked with James as he has progressed from individual contributor as an engineer in several different technologies to an expert in integrating technologies. Now, James employs process and methodology to architect sustainable solutions as a technical team lead - a rare combination of skills in technology and commitment to best practices earns James the respect of technical team members and the executives relying on his service management delivery - I would excitedly have James as part of my team and enthusiastically recommend James.
Credentials
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IBM Certified Administrator - Cloud Pak for Automation v19.0.3
IBMJul, 2021- Nov, 2024 -
PRINCE2® Foundation
APMG-InternationalMay, 2016- Nov, 2024 -
ITIL v 3 Foundation in IT Service Management
-May, 2008- Nov, 2024
Experience
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BDR Group
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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Dec 2022 - Present
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Maple Computing Ltd
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United Kingdom
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Computer Hardware Manufacturing
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1 - 100 Employee
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Technical Delivery Manager
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Nov 2013 - Dec 2022
- Responsible for service delivery for all Maple Computing managed services clients - Project and programme management for clients; including hardware and software deployments, data centre migration and transitions - Responsible for development and deployment of ITIL based systems, including helpdesk, problem and incident management tools, change management tools - Responsible for service delivery for all Maple Computing managed services clients - Project and programme management for clients; including hardware and software deployments, data centre migration and transitions - Responsible for development and deployment of ITIL based systems, including helpdesk, problem and incident management tools, change management tools
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Bausch + Lomb
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Global iSeries Lead
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Oct 2011 - Oct 2013
- Managed a global team of iSeries systems engineers supporting our manufacturing platform- SOX audit and compliance, vendor management, finance, budgeting, management reporting and disaster recovery for all iSeries systems- ITIL process lead for Global IT – leading Change Management, Incident Management and Reporting- Deployment of new incident management system as global ticketing/helpdesk solution
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Lead, EMEA IT Service Management
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Mar 2009 - Oct 2011
- Implemented various improvements in IT Service Delivery leveraging the ITIL framework- Key member in the team driving the consolidation of multiple data centres to a single, centralised location. This project examined the future of the company’s data centres, with a view to outsourcing as much of the data centre operations as is possible, releasing IT staff to focus on business value.
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Team Lead Systems
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Jan 2008 - Mar 2009
- Day to day running of a Global iSeries Support team, a team of three Systems Engineers, two of based in the UK and one in the US. - Developed and deployed a new Global Change Management system based around ITIL principles. - Configured, deployed and trained the EMEA IT and Global Technology Services organisations on this new system.
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UNIX Systems Engineer
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Jan 2002 - Jan 2008
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AS/400 Systems Engineer
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Apr 2001 - Jan 2002
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Technical Support Analyst
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May 1999 - Apr 2001
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Junior Programmer
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Apr 1998 - May 1999
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Education
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1993 - 1997
University of Leeds
BSc Hons, Cognitive Science
Community
