Experience

CIOX HEALTH CARING FOUNDATION INC
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Lead Health Information Specialist

  • Feb 2022 - Present


Walgreens Boots Alliance

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Shift Leader / Designated Pharmacy Technician

  • Jan 2014 - Mar 2022

  Supervise the operation of the store and 8-10 team members, including assigning daily activities and delegating tasks to team members. Directly govern the forecasting and ordering of $525K worth of vendor merchandise. Analyze KPI Sales Database to determine daily, weekly, and quarterly sales. Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments. Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments. Maintains accurate inventory counts by performing weekly scan-outs and adjusting on-hand quantities. Responsible for supporting front-end and pharmacy ordering by ordering expense items. Manage inventory, perform data entry of prescriptions into InterCom Plus database for billing purposes. Process and submit medical insurance claims for various insurance plans (MCR D, Medicaid/CMO’s, Worker’s Comp, MCR Railroad, Commercial Plans i.e. Aetna, BCBS, Cigna, Humana, UHC, PHCS). Review and fill prescriptions, and provide customers with information regarding prescriptions and other medications. Compile data, initiate new patient files, and update existing files. Organize and coordinate patient records. Efficiently answer multi-line phone system and process high volume of order requests from nurses, doctors, and pharmacists. Research and resolve dosage conflicts, potentially harmful drug interaction, insurance issues, and other matters to ensure patient safety/wellness and build customer loyalty. Maintain patient/customer confidentiality according to HIPAA and company standards. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service Sales Associate

  • Aug 2016 - May 2019

  Provided fast and friendly customer service by actively seeking out customers and asking them open ending questions to better assess their needs. Helped increase department sales by building a rapport with returning customers. Coach new associates in the day-to-day expectations of the company and provided guidance for sucess. Maintained in-stock condition of assigned areas, provided a clean, shop-able, and safe area for customers. Provided fast and friendly customer service by actively seeking out customers and asking them open ending questions to better assess their needs. Helped increase department sales by building a rapport with returning customers. Coach new associates in the day-to-day expectations of the company and provided guidance for sucess. Maintained in-stock condition of assigned areas, provided a clean, shop-able, and safe area for customers.



Bridge Interactive Media

• Digital Marketing Consultant

  • Aug 2013 - Feb 2016

  - Assist with creating digital marketing plans for various businesses, developing strategies to grow online customer base through social media platforms including Facebook, Twitter, Instagram, and YouTube. - Scheduling appointments, prospecting, close sales, renew and upsell existing clients. - Maintain and deliver weekly reports directly to businesses on social media metrics. - Engage and connect with clients customers via social media. - Assist with creating digital marketing plans for various businesses, developing strategies to grow online customer base through social media platforms including Facebook, Twitter, Instagram, and YouTube. - Scheduling appointments, prospecting, close sales, renew and upsell existing clients. - Maintain and deliver weekly reports directly to businesses on social media metrics. - Engage and connect with clients customers via social media.



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Jan 2004 - Jan 2014

  Oversaw all aspects of store operations, served as a liaison between management and non-management team members, and assume full management responsibility in absence of the store manager. Engaged customers and patients by greeting them and offering assistance with products and services. Modeled Walgreen’s customer service Best Practices by resolving customer complaints promptly and answering questions to ensure a positive customer experience. Supported the Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Supervised merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, and seasonality. Reviewed and analyzed asset protection data and developed an action plan to reduce loss. Show less



Dillards

• Sales Associate

  • Jul 2001 - Dec 2003

  - Used creative marketing strategies and sales techniques to increase customer base. - Increased sales by 17 percent in a five month period in the urban clothing department. - Exceeded individual hourly goals by selling more than $175 per hour. - Developed and maintained effective relationships with customers and sales representatives. - Used creative marketing strategies and sales techniques to increase customer base. - Increased sales by 17 percent in a five month period in the urban clothing department. - Exceeded individual hourly goals by selling more than $175 per hour. - Developed and maintained effective relationships with customers and sales representatives.



Georgia Southern University College of Information Technology

• Office Assistant

  • Aug 2001 - May 2003

  - Performed a variety of secretarial duties for the College of Information Technology Director and several professors within that college. - Performed a variety of secretarial duties for the College of Information Technology Director and several professors within that college.