Experience

Green Bank

• United States
• Banking
• 1 - 100 Employee

• Client Services Representative

  • Aug 2015 - Present

  • Greet current and prospective clients who enter the branch. • Help to maintain excellent customer service by responding to customer inquiries and endeavoring to resolve customer problems in an efficient, accurate and timely manner. • Open and close new deposit accounts. • Process orders for ATM/Debit cards, and check orders. • Perform Teller duties such as cash balancing, end of day remittances, sell travelers checks and savings bonds, reviewing transactions for proper… Show more • Greet current and prospective clients who enter the branch. • Help to maintain excellent customer service by responding to customer inquiries and endeavoring to resolve customer problems in an efficient, accurate and timely manner. • Open and close new deposit accounts. • Process orders for ATM/Debit cards, and check orders. • Perform Teller duties such as cash balancing, end of day remittances, sell travelers checks and savings bonds, reviewing transactions for proper endorsements and hold placements. • Promote Bank services. Show less



FiStaff, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Bank Teller

  • Jun 2014 - Aug 2015

  Houston, Texas Area • Identified customer needs and referred them for financial products and services. • Delivered exceptional customer service with a positive attitude. • Established customer relationships through courtesy and friendliness, including addressing each customer by name.



SPCO Credit Union

• United States
• Banking
• 1 - 100 Employee

• Teller/Branch Manager (Contract)

  • Jan 2014 - May 2014

  Houston, Texas Area • Provided customer service to all customers while processing transactions. • Balanced cash drawer daily and vault as required. • Performed daily interaction with colleagues and customers. • Managed the daily operations of staff. • Prepared work schedule. • Assisted with bank balancing, staff meeting, customer care, and concerns • Opened new accounts including checking and savings



Fiesta Mart, Inc.

• United States
• Retail
• 700 & Above Employee

• Courtesy Booth/ Customer Service Manager

  • Apr 2013 - Aug 2013

  Houston, Texas Area • Assisted customers with utility payments and Western Union transactions • Balanced store reports • Employee scheduling • Balanced cashier trays.



First National Bank

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • Jan 2007 - Jun 2010

  Houston, Texas Area Branch Manager 2007 - June 2010 • Planned, implemented, and maintained ongoing business development. • Achieved monthly account production goals. • Assisted tellers to identify cash discrepancies. • Provided customer service for special/ escalated customer concerns. • Analyzed and correct error reports.

• Assistant Branch Manager

  • Jan 2006 - Jan 2007

  Houston, Texas Area Assistant Manager • Assisted Branch Manager in the daily operations of staff. • Prepared work schedule. • Assisted with bank balancing, staff meeting, customer care, and concerns. • Motivated staff to achieve retail and individual sales goals. • Managed branch operations in the absence of the manager. • Training coordinator for new hires. • Analyzed and correct error reports.



Washington Mutual Bank

• United States
• Banking
• 1 - 100 Employee

• Vault Teller/ Teller

  • Dec 2003 - Jul 2005

  Houston, Texas Area • Provided customer service to all customers while processing transactions. • Balanced cash drawer daily and vault as required. • Identified sales opportunities and referring customer to appropriate team member. • Performed daily interaction with colleagues and customers. • Provided customer service via telephone • Analyze and correct error reports.