Experience

HailBytes

• United States
• Computer and Network Security
• 1 - 100 Employee

• Intern

  • Jun 2023 - Present

  Utilized Google Analytics and other SEO tools to track website performance and analyze user behavior to implement optimizations to enhance the company website performance and search engine visibility. Researched and wrote easy-to-read and informative articles and documentation on technology and cloud products and practices. Incorporated SEO and SEM practices including keyword research and optimization, meta tag creation, and content optimization. Coordinated tasks delegated to my team by clarifying guidelines and deadlines. Implemented a project management dashboard (Asana) to monitor and manage group members' tasks. Conducted regular checkups and addressed and forwarded team member questions. Show less



Yi Fang Taiwan Fruit Tea

• Canada
• Food & Beverages
• 1 - 100 Employee

• Barista/Cashier

  • May 2022 - Jul 2022

  Engaged with customers to surpass their expectations, providing recommendations based on their unique tastes and skillfully upselling additional toppings. Listened to customer concerns, feedback, and questions with understanding and attentiveness, and resolved issues promptly to make customers feel valued and welcomed. Effectively handled multiple drink orders simultaneously while maintaining a smooth and efficient workflow to reduce wait times. Engaged with customers to surpass their expectations, providing recommendations based on their unique tastes and skillfully upselling additional toppings. Listened to customer concerns, feedback, and questions with understanding and attentiveness, and resolved issues promptly to make customers feel valued and welcomed. Effectively handled multiple drink orders simultaneously while maintaining a smooth and efficient workflow to reduce wait times.



Montgomery County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Student Intern

  • Sep 2020 - May 2021

  Maintained and updated the school's student databases, including test scores and event planning. Graded and provided written and oral feedback to student's quizzes, exams, and coding projects. Tutored students on their computer science codding projects and course concepts. Maintained and updated the school's student databases, including test scores and event planning. Graded and provided written and oral feedback to student's quizzes, exams, and coding projects. Tutored students on their computer science codding projects and course concepts.



Hope Chinese School

• United States
• Education Management
• 1 - 100 Employee

• Teaching Assistant

  • Sep 2014 - Jun 2019

  Coordinated with instructor in planning and facilitating in-class activities, such as essay workshops, lecture presentations, and arts and crafts. Provided written and one-on-one feedback on homework, exams, and quizzes. Coordinated with instructor in planning and facilitating in-class activities, such as essay workshops, lecture presentations, and arts and crafts. Provided written and one-on-one feedback on homework, exams, and quizzes.