Senior Director Sales Operations

• May 2023 - Present

Senior IT Project Manager

• Jun 2018 - Oct 2022

4+ years managing SDLC software project teams in cross-cultural, Agile environments. o Consistently applied Agile and SDLC methodologies in the direction of resources to build, test and deploy enterprise applications on Salesforce Sales Cloud, Service Cloud and custom Communities sites. o Managed the build out of custom api integrations from Oracle to Salesforce. Blended data streams across 18 legacy systems; ultimately creating seamless, connected experiences for Poly customers and partners. o Managed project teams, budgets, and all aspects of project planning via MS Project, Jira, and ServiceNow. o Conducted high level negotiations for resources, ensured the program remained a top priority in the organization’s portfolio. Interacted at a high level to Influence Sr Leadership to make certain decisions when undergoing a program review, and encouraged and promoted stakeholder support. o Budgeted and managed resources – both human and financial – to run programs, projects, and the team within stated targets. o Served as a conduit with business partners, Finance & Planning, and IT to effectively govern projects from intake through implementation to ROI measurement. o Set the stage for success by creating an environment in which people can do their assigned tasks without extensive roadblocks. Built relationships based on trust and servant leadership. o Key projects: Global Channel Partner Portal, Global Customer Support Portal, Sales Compensation Planning. Show less

Director of Sales Operations

• Jul 2017 - May 2018

Responsibility for sales operations processes including sales efficiency/productivity, SFDC project management and sales reporting. Responsibility for sales operations processes including sales efficiency/productivity, SFDC project management and sales reporting.

Director Sales Operations

• Mar 2016 - Jun 2017

Led a team of 6 account managers supporting $100mm+ in recurring revenue within the VMS marketplace. o Developed and managed KPI reporting on target attainment, on time delivery and back orders. o Facilitated cross functional management reviews for timely customer dispute resolution. o Developed and trained on operations processes to improve on operational efficiencies across departments. o Coached, supported and inspired the sales operations team to achieve quarterly performance goals. Show less

Director of Sales and Operations

• Nov 2014 - Mar 2016

Direct responsibility for the marketing staff, programs and infrastructure at Sandbar. o Led the residential sales and marketing team to drive new customer engagement and revenue. o Direct responsibility for Sandbar’s Salesforce.com infrastructure including sales productivity, pipeline analysis and data integrity across applications. o Oversaw website stewardship providing ongoing care & maintenance with input from Sandbar management o Managed Google adwords campaigns (SEM) targeting residential prospects in specific locales. Show less

Senior Project Manager, Sales Operations

• Jun 2011 - Oct 2014

Responsible for sales-process change management and infrastructure deployment on a global Salesforce.com implementation. o Designed and launched Seagate’s pipeline management platform built on Salesforce CRMo Project managed the build, test, deployment, training, and KPI reporting of two global account planning applications, for the OEM and Channel Sales Teams. o Led cross functional teams in the integration of enterprise data stores to Salesforce CRM.o Consistently applied the SDLC to drive development speed and minimize project risks and costs, within both agile and waterfall environments.o Authored use cases, process flow/swim lane diagrams, BRD documents, UAT scripts and project plans. Show less

Sr. Program Manager, Marketing Operations

• Jul 2008 - Jun 2011

Responsible for sales-process change management and infrastructure deployment on a global Salesforce.com implementation. o Designed and launched Seagate’s pipeline management platform built on SFDCo Project managed the build, test, deployment, training, and KPI reporting of two global account planning applications, for the OEM and Channel Sales Teamso Led cross functional teams in the integration of several enterprise data stores to SFDC.o Experienced in both agile and waterfall methodologies Show less

Program Manager, Global CRM

• Dec 2003 - Jul 2008

Project managed CRM infrastructure projects to automate eMarketing across US, EU & APAC regions. Demand-Gen Operations: o Lead cross functional teams in the deployment of 3 marketing automation solutions (ExactTarget / Market2Lead / Eloqua). o Served as the business lead and primary interface to IT in the build out of 2 CRM/SFA deployments. (Maximizer / SalesForce.com) o Developed and managed closed loop lead management processes across 3 global marketing and sales regions. Implemented lead management processes across SalesForce.com / Eloqua / Market2Lead / LDAP. Demand Generation / Marketing Automation: o Managed automated email campaigns focused on customer education and sales lead production. o Continually refined methodology for delivering relevant email content based on the customer demographics. o Automated the flow of lead information to SalesForce.com. Managed opt-in/subscription & spam compliance. Web / Portal Project Management: o Project managed the build out of various hypersites and microsites to support marcom initiatives. o Site administrator for the Americas Marketing and Sales intranet website. (Dreamweaver) Show less

Program Manager

• 1999 - 2002

Managed lead generation programs within the Marcom group. Program management role, responsible for the creation of over 2000 qualified B2B leads per year. Managed programs: telemarketing, eMarketing and email campaigns. Managed lead generation programs within the Marcom group. Program management role, responsible for the creation of over 2000 qualified B2B leads per year. Managed programs: telemarketing, eMarketing and email campaigns.