Marketing Specialist

• May 2023 - Present

Marketing internet and technical role. Marketing internet and technical role.

Marketing Director

• Apr 2023 - Present

Marketing for a great kingdom based non profit helping single moms and their kids. Marketing for a great kingdom based non profit helping single moms and their kids.

Business Owner

• Jun 2019 - May 2023

Owner/Graphic Artist at Dornan Design Owner/Graphic Artist at Dornan Design

Software Expert

• Aug 2022 - Feb 2023

Operations Manager

• Feb 2020 - Sep 2021

Graphic Design Artist

• Sep 2018 - Jun 2019

Graphic Artist and shop manager Graphic Artist and shop manager

Techical arts

• Aug 2018 - Nov 2018

Part time Audio tech Part time Audio tech

Enterprise Technical Product Specialist

• Dec 2016 - May 2018

Level 3 support of DNS, UNIX, Scripting Patch process and other network functionality and security Level 3 support of DNS, UNIX, Scripting Patch process and other network functionality and security

Level 3 Technical Product Specialist

• Mar 2014 - May 2018

Level 3 support of Kace K1000 applianceSupport escalated and highly technical issues in need of immediate resolution due to be process critical or having been an unresolved by normal troubleshooting including...Networking, LDAP, FreeBSD Unix, DNS, mySQL, POP/SMTP, PHP, APache, Exim, Fetchmail.I also serve as a Product Specialist and group resource for Mac related issues and spend a large portion of my time documenting technical issues.

Enterprise KACE Technical Support Sr. Analyst

• Aug 2012 - Mar 2014

Support of KACE network appliance which involves troubleshooting of LDAP, AD, mySQL, DHCP, TCP/IP, DNS and related networking issues.Writing mysql queriesWriting scripting solutions both batch and shellWriting LDAP DN'stroubleshoot patching schedules and labelsWrite articles for ITNinja for customer supportVideo training on ITNinja for customer supportParticipate in training material review board

Owner

• Mar 1998 - Aug 2012

Started in 1998, I own and operate this business in my spare time aside form my current position. Our purpose is to build and maintain websites and databases for businesses of all sizes. I have designed everything from real estate sites to a dynamic wine list presented on iPad that is tied into a live inventory system. Companies I have worked for include Century 21, GE, and numerous local companies from restaurants to home owners associations. Proficient in ASP, HTML, Javascript, JQuery, VBScript, SQL, MySQL and graphic and UI design. We also offer networking solutions and provide everything from physical network setup to software installs and configuration. We also offer in depth network security analysis for businesses looking to secure their existing networks against intrusion and other negative influences. Show less

Asst Manager - IT Technician

• Nov 2006 - Mar 2012

Oversee the daily IT operations of a fast paced restaurant located at a world class resort in Glen Rose Texas • Manage staffing. • Write and implement training material • Control and report inventory. • Ordering supplies. • Code, manage, and upkeep of company Intranet. • Monitor adherence to local liquor laws and private club memberships. • Checking billing and balancing daily restaurant sales reports. • Interfacing with clients and resolving any issues. • Monthly property wide inspections to check for standard adherence. Show less

Billing Systems Analyst

• Jan 2000 - May 2002

I started TNMP as a Technical Support representative. My daily duties consisted of taking calls from employees and troubleshooting or offering how to advice on the use of our WAN, LANs, or numerous software systems. Typical calls were problems with routers, printers, Citrix published programs, and our proprietary customer billing and tracking system. After 8 months I applied for, and was promoted to, Billing Analyst. My duties in this position consisted of reviewing billing cycles to look for irregularities and to troubleshoot their origins. In this capacity I also was in charge of running and maintaining the commercial remote meter reading system and providing support to the field reps that use the ITRON handheld readers that this system uses. If a handheld unit was broken it would be shipped to me and I would repair or if not repairable then act as a liaison with the company and get replacement units and ship them. Show less

Support Specialist

• Jan 2000 - Oct 2000

Phone support of IIS and Frontpage Server extensions as well as custom asp code written for Frontpage and SQL and Access database queries connecting via ADO to a web front end. I took this temp position as a great opportunity to work hands on with ASP, IIS, and SQL directly with the company that pioneered these technologies. Spent 5 hours a day on the phone with customers working to resolve issues with Front Page implementation, configuration or installation. About 20% of the calls ended up being how to calls and would require in depth knowledge of how the product or underlying technologies actually work in real life situations. At these times I would walk the customer through how to accomplish the desired goal or write a piece of code for them. Show less

Computer Support Specialist

• Sep 1999 - Jan 2000

Temporary Position through Robert Half Staffing. Support mainframe and PC environment. Taking inbound calls from Military and NASA clients and resolve issues after assessing their level of severity. Clientele profile necessitated a high degree of professionalism and speedy resolutions. Temporary Position through Robert Half Staffing. Support mainframe and PC environment. Taking inbound calls from Military and NASA clients and resolve issues after assessing their level of severity. Clientele profile necessitated a high degree of professionalism and speedy resolutions.

Computer Support Representative

• Aug 1999 - Sep 1999

Support Windows platform as well as Internet Explorer and Outlook. Take daily inbound calls from clients. Research issues and escalate as necessary to Microsoft team. Support Windows platform as well as Internet Explorer and Outlook. Take daily inbound calls from clients. Research issues and escalate as necessary to Microsoft team.

Quality Control Resource Manger

• Dec 1996 - Aug 1999

Began as an entry level computer technician taking inbound calls from customers to troubleshoot for hardware issues and dispatch technicians if necessary. Within 12 months I had advanced to become a resource technician, looking over calls in progress and either approve them to be sent up for a technician to be dispatched or suggest other things for the support representative to try before approving for submission. After 6 moths in this position I was promoted to leader of this group where I managed 15 - 20 second level technicians and also took on the role of Quality Control Technician. In this role it was my job to review cases that had been sent up for dispatch to ensure compliance to company standards to ensure that an onsite tech was warranted. My time was split 60-40 between this role and managing my team which included mentoring, writing their schedule, writing and implementing ongoing training and interfacing with upper management and implementing new standards. Show less

Project Manager

• Jan 1986 - Dec 1995

Helped to run and manage my family's construction business. I managed all projects from start to finish including; *Ordering materials *Scheduling and Staffing *Inspection and Code Adherence *On site crew Supervision *Daily progress checks *Payroll and Time Management *Quality Inspections Helped to run and manage my family's construction business. I managed all projects from start to finish including; *Ordering materials *Scheduling and Staffing *Inspection and Code Adherence *On site crew Supervision *Daily progress checks *Payroll and Time Management *Quality Inspections