James Cooper

Desktop Support Specialist at Optimum
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Contact Information
us****@****om
(386) 825-5501
Location
Sayreville, New Jersey, United States, JE
Languages
  • English Native or bilingual proficiency
  • Arabic Native or bilingual proficiency

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Aug, 2023
    - Nov, 2024
  • MCITP
    -
    Jun, 2010
    - Nov, 2024
  • CCNA
    -

Experience

  • Optimum
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Desktop Support Specialist
      • Mar 2020 - Present

      Attended and finished the full stack JavaScript developer starter course pack, and currently I am studding the Full Stack JavaScript Tech degree (JavaScript, jQuery, Node.js, DOM, AJAX, SQL basics and Gulp) Attended and finished the full stack JavaScript developer starter course pack, and currently I am studding the Full Stack JavaScript Tech degree (JavaScript, jQuery, Node.js, DOM, AJAX, SQL basics and Gulp)

  • STARLIGHT COMMUNICATIONS LTD
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Installation Service Technician
      • Jan 2017 - Feb 2020

      -Installed, maintained, troubleshot DirecTV basic single,triple, Slim Lines 3 and 5 satellite systems. - installed, maintained, troubleshot broadband internet service for AT&T -Performed customer service and customer equipment education. -Responsible for multiple customer visits daily which include completing site surveys, Installing satellite equipment, ensuring a quality broadband internet connection and educating Customers on DirecTV Satellite TV and AT&T internet Services Show less

  • Contrack(international)-OCI Joint Venture
    • Construction
    • 100 - 200 Employee
    • I.T Site Engineer
      • Aug 2012 - Feb 2014

      Working under the US Army Corps of Engineers in Afghanistan operations with Contrack International: • Designed and implemented two complex network infrastructures supporting 150+ personnel; • Established IT policies including firewall implementation and centralized management; • Successfully engineered a virtual private network (VPN) solution utilizing Windows server 2012; • Took full responsibility of a construction site: (Infrastructure design, ISP follow up, administrating firewall access rules, client access rules, full coverage services, satellite technology utilization and purchase Orders; • Planned and implemented enterprise wide printing and scanning solutions utilizing NetGear network printer server; • Implemented and configured network attached storage (NAS) devices; • Maintained network attached devices (Satellite Modems, Firewall, Switches, NAS Drives, Landing Server, Network Printers); • Hardware and Software implemented: - VSAT Modem: SLM 5650A Satellite Modem - Managed Switch: S3300 - Gigabit Stackable Smart Switch with 10G Copper/Fiber Uplinks - UTM: NSA 4600 Network Security Appliance - Server: Dell PowerEdge T620 - Copy Machines: Xerox 5775 WorkCentre, Konica Minolta Bizhub C360 - Large Format: HP DesignJet T7100 Plotter - NAS Drive: Seagate NAS 4-Bay Show less

  • king Snefro Group
    • Egypt
    • I.T Networks Supervisor
      • Aug 2008 - Jul 2012

      • Designed and implemented the group IT infrastructure including group servers and network equipment; • Responsible for King Snefro Group I.T operations and maintenance; • Handling all operations related to Software and Hardware including configuration setup, security related, network configuration and maintenance; • Responsible for providing technical support for 50+ users via phone, e-mail and on-site visits; • Performing periodic backups for company’s mission critical data and developing a disaster recovery policy; • Logging calls with ISP in case of link-failure (VPN), following up with ISP to ensure closure in timely manner; • Following up with web designers in handling company’s websites with all related tasks; • Administrating and maintaining IT services such as ISA 2006, FTP Servers and Active Directory Services; Show less

  • Archirodon Group N.V.
    • Netherlands
    • Construction
    • 700 & Above Employee
    • IT Engineer
      • Jul 2008 - Aug 2008

      • Administration and maintenance of mail services in the company; • Handling all hardware/software installations and upgrades to optimize operational efficiency; • Providing technical support for 60+ company users; • Administrating and maintaining IT services such as ISA 2006, Exchange Server and Active Directory Services; • Administration and maintenance of mail services in the company; • Handling all hardware/software installations and upgrades to optimize operational efficiency; • Providing technical support for 60+ company users; • Administrating and maintaining IT services such as ISA 2006, Exchange Server and Active Directory Services;

Education

  • Cairo University
    Bachelor's degree in IT Field, Information Technology
    2002 - 2006

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