Experience

Ex Populus

• United States
• Entertainment Providers
• 1 - 100 Employee

• Full Stack Developer

  • May 2022 - Present



Revotech Networks Ltd.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Engineer

  • Jan 2022 - May 2022



Resilient IT

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Mar 2021 - Nov 2021

  • Provided timely and accurate Tier 1 IT support to 50+ small to medium sized businesses for issues related to Microsoft 365, servers, security, and client networks • Effectively communicated technical information to non-technical users remotely • Collaborated with vendors such as Microsoft, Adobe, Xerox, and HP to identify problems and restore service to clients • Utilized remote monitor management (RMM) tools such as Datto and ConnectWise Control to resolve client issues and ensure all systems are up to date • Administered and managed user accounts in Active Directory and Microsoft 365 • Diagnosed peripherals, printers, and audio visual equipment and restored them to operation • Maintained client documentation and updated information as required Show less



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Quality Analyst

  • Feb 2019 - Mar 2021

  • Led a team of QA analysts on the EA Desktop App redesign (now in open beta) and coordinated with quality engineers to ensure continuous code deployments met quality standards • Collaborated with designers, producers, and developers to identify risks and resolve dependencies in an Agile/Scrum software development environment • Spearheaded improvements in QA processes and developed new strategies to ensure project success • Provided regular QA reports to stakeholders and upper management, and maintained documentation using Confluence • Created test cases for automation scripts and reported functional and experience bugs on JIRA Show less



Public Service Labour Relations Board

• Ottawa, Canada Area

• Information Technology Help Desk

  • Sep 2014 - Jan 2015

  • Provided Tier 1 help desk and customer service remotely and on-site by responding to technical issues and providing resolutions • Used SCCM to image workstations and ensured all drivers and operating systems were up to date • Ensured IT inventory control was maintained during the delivery of services by updating the IT asset management system with asset descriptors (serial #, make, model, warranty) • Led IT asset inventory stock and transported equipment as needed • Provided Tier 1 help desk and customer service remotely and on-site by responding to technical issues and providing resolutions • Used SCCM to image workstations and ensured all drivers and operating systems were up to date • Ensured IT inventory control was maintained during the delivery of services by updating the IT asset management system with asset descriptors (serial #, make, model, warranty) • Led IT asset inventory stock and transported equipment as needed