James Yip

Head Concierge at Nobis Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Stockholm County, Sweden, SE
Languages
  • English Native or bilingual proficiency
  • Swedish Full professional proficiency
  • Chinese - Cantonese Limited working proficiency

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Credentials

  • Les Clefs d'Or
    -
    Oct, 2015
    - Sep, 2024

Experience

  • Nobis Hotel
    • Denmark
    • Hospitality
    • 1 - 100 Employee
    • Head Concierge
      • Jun 2015 - Present

      Assisting all guests with questions and requests regarding dining, activities, tourism and ins and outs of Stockholm. Assisting with social media postings. Managing and scheduling hotel porters and doorman as well as assisting reception with daily tasks.

    • Head Porter
      • Nov 2013 - Jun 2015

      Assist with luggage, parking cars, giving direction, making transfer, restaurant bookings. Providing knowledgeable information pertaining to Stockholm and surrounding areas.

  • Vital Link Ice Cream and Event Marketing Inc.
    • Canada
    • Wholesale
    • 1 - 100 Employee
    • Events Manager
      • May 2007 - Sep 2015

      Responsible for execution of special events, training and delegating work to supervisors, depositing cash at end of night, making key decisions at critical points of a special event and working majority of time independently of operations manager at various events and venues in and around the Greater Toronto Area. Various summer periods during all years between 2007-2015. Responsible for execution of special events, training and delegating work to supervisors, depositing cash at end of night, making key decisions at critical points of a special event and working majority of time independently of operations manager at various events and venues in and around the Greater Toronto Area. Various summer periods during all years between 2007-2015.

  • The Hazelton Hotel
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Porter
      • Oct 2010 - Jul 2011

      Responsible for parking cars, delivering bags and providing directions and suggestions.

    • Concierge
      • Aug 2008 - Sep 2010

      Assisting with guest requests, bookings and arrangements, answering emails, parking cars.

  • Covent Garden Hotel
    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Assistant Concierge
      • Nov 2006 - Jan 2007

      Providing guests assistance with choosing restaurants, selecting transport and planning trips; attending morning meetings, coordinating arrivals of high profile guests with front of house and managers, training new staff members and assisting luggage porters when needed.

    • Head Porter
      • Oct 2005 - Nov 2006

      Covent Garden Hotel. Responsible for guest services (restaurant and transportation bookings), acquiring theatre & sporting tickets, covering concierge shift, assist with concierge duties, training new staff members and familiarizing guests with the hotel and London. Acting concierge when others are on holiday.

    • Luggage Porter
      • Jan 2004 - Oct 2005

      Responsible for carrying luggage, rooming, booking cars & taxis, making restaurant reservations, suggesting things to do and where to go for guests not familiar to London and vicinity.

  • Charlotte Street Hotel
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Head Porter
      • Apr 2003 - Jul 2003

      Responsible for carrying luggage, rooming, booking cars & taxis, making restaurant reservations, suggesting things to do and where to go for guests not familiar to London and vicinity. Acting concierge when others were on holiday.

    • Luggage Porter
      • Jan 2003 - Apr 2003

      Responsible for carrying luggage, rooming, booking cars & taxis, making restaurant reservations, suggesting things to do and where to go for guests not familiar to London and vicinity.

    • Site Supervisor and Special Events Supervisor
      • Jun 1998 - Dec 2002

      Responsible for planning process of special events, training supervisors, auditing inventory sheets, contacting prospective clients to work out specific needs, placing orders with suppliers, managing a staff base of over 100 employees, training/aiding concession managers and staff schedule. Responsible for planning process of special events, training supervisors, auditing inventory sheets, contacting prospective clients to work out specific needs, placing orders with suppliers, managing a staff base of over 100 employees, training/aiding concession managers and staff schedule.

Education

  • Ryerson University
    Bachelor’s Degree, Marketing/Marketing Management, General
    1997 - 2002

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