Experience

OVERTON, RUSSELL, DOERR AND DONOVAN, LLP

• United States
• Law Practice
• 1 - 100 Employee

• Information Technology Administrator

  • Oct 2020 - Present

  Provide support of internal users. Work with client IT personnel to ensure client needs are met timely, and as requested. Create and maintain documentation on network equipment and procedures. Oversee the installation, configuration and upgrades to desktop computers, laptop computers, smartphone devices, printers, monitors, portable data storage devices, and other general peripherals; and maintain network connectivity of all computer workstations. Create new reports as requested by clients. Maintain and run regularly scheduled client reports. Oversee and implement client requests for programming changes as requested. Run weekly scrubs on batched out files. Oversee and run weekly document production. Monitor for and ensure compliance with established security standards; implement processes and methods for non-compliant remediation. Evaluate and recommend security improvements and system upgrades. Implement and manage disaster recovery and back-up. Monitor network to ensure optimal performance. Monitor, support and troubleshoot hardware and systems issues. Identify, troubleshoot, manage, and/or resolve technical problems and situations. Maintain technical expertise and knowledge of current technology so as to implement changes to IT policies, systems, and upgrades. Implement new procedures and/or update existing procedures as necessary. Show less



Aerotek

• Musicians
• 1 - 100 Employee

• Configuration Technician

  • Aug 2020 - Oct 2020

  Configured computer equipment and related peripherals Performed installations and software configurations via Norton Ghost and other imaging applications. Imaged computer equipment for internal and external customer and related peripherals. Performed PC and laptop hardware repair. Ensured the accuracy for inventory management, including opening and repackaging computers and their related peripherals. Configured computer equipment and related peripherals Performed installations and software configurations via Norton Ghost and other imaging applications. Imaged computer equipment for internal and external customer and related peripherals. Performed PC and laptop hardware repair. Ensured the accuracy for inventory management, including opening and repackaging computers and their related peripherals.



Zones, LLC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Order Management Agent

  • May 2020 - Jun 2020

  Assisted NY State Department of Labor with Unemployment claims, services and problemsTroubleshooted potential issues NY State residents had with their unemployment claims.

• Configuration Technician

  • Jan 2020 - May 2020

  Configured computer equipment and related peripheralsPerformed installations and software configurations via Norton Ghost and other imaging applications.Imaged computer equipment for internal and external customer and related peripherals.Performed PC and laptop hardware repair.Ensured the accuracy for inventory management, including opening and repackaging computers and their related peripherals.



MM Hayes

• United States
• Software Development
• 1 - 100 Employee

• Help Desk Technician

  • Sep 2018 - Oct 2019

  Provided technical and operational support for customers’ payroll deduction and point of sale hardware and software. Performed installation and configuration of payroll deduction and point of sale hardware and software. Maintained records of all open issues, including documentation of all communications and actions taken. Provide excellent customer service via phone and email communications. Identified, researched, and resolved technical issues in a timely manner. Provided technical and operational support for customers’ payroll deduction and point of sale hardware and software. Performed installation and configuration of payroll deduction and point of sale hardware and software. Maintained records of all open issues, including documentation of all communications and actions taken. Provide excellent customer service via phone and email communications. Identified, researched, and resolved technical issues in a timely manner.


3-D Technology
• China
• Field Operations Technician

  • May 2017 - Sep 2017

The College of Saint Rose
• United States
• Higher Education
• 400 - 500 Employee
• Computer Science Tutor

  • Sep 2016 - May 2017