James Wilson

Head of Operations at Giacom
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Contact Information
us****@****om
(386) 825-5501
Location
Reading, England, United Kingdom, UK

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Bio

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Credentials

  • Administering Microsoft SQL Server 2012/2014 Databases
    QA Ltd
    Jun, 2015
    - Nov, 2024

Experience

  • Giacom
    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Head of Operations
      • Jul 2023 - Present

  • Union Street Technologies Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head Of Operations
      • Sep 2020 - Jul 2023

    • Operations Manager
      • Jan 2019 - Sep 2020

    • Technical Support Manager
      • Jun 2014 - Jan 2019

      As the Technical Support Manager I am responsible for the Incident Management and Problem Managment teams within the Support department.The Incident Managment Team is responsible for addressing out customers issues as quickly and efficiently ad possible on a case by case basis. Where as the Problem Management team's main roll is to Investigate and resolve long term or high impact issue with both the products that the company supplies, as well as improving internal processes.My role as the manager is to assess the priorities that the teams are looking into as well as handle escalations, both of a technical nature as well escalations originating directly from our customer base. Show less

  • HSBC
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Junior Associate
      • Sep 2012 - Feb 2014

  • mikoishistudios
    • Entertainment Providers
    • QA Software Tester
      • Jun 2008 - Sep 2008

Education

  • London School of Business and Finance LSBF
    Bachelor of Science (BSc), Financial Management
    2008 - 2012
  • Tanglin Trust School
    1996 - 2008

Community

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