Experience

Foursixty

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Customer Success

  • Jan 2020 - Present

  Customer Success to me is the heart of any eCommerce business.The customer can't necessarily see you but, they need to trust you. How you gain trust is through a solid connection, starting with no pressure sales and continuing with true hands-on support.At Foursixty, we focus on that trust with our customers.My job is to ensure our clients and agency partners succeed and want to communicate that to other businesses.This means, our clients see the true value and our partners, instantly think of us when wanting to take their clients sites to the next level.

• Head Of Customer Success

  • Apr 2017 - Jan 2020



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Guru Squad Lead

  • Aug 2015 - Mar 2017

  As a Squad Lead at Shopify, I managed a Guru Team that consistently exceeded expectations. I ensured that my team was organized, accurate, and consistently produced the quality I represented as a Guru by analyzing daily and weekly data outputs. I learned how to play to each guru’s strengths and help them improve in areas where they struggled. I used different coaching and management styles to achieve success with each Guru on my team or that I have mentored, allowing them to be unique and original, but always great at their job.I was also an integral part to the Guru hiring process. Twice a week I meet with potential candidates and put them through a series of challenges that relate to the Guru role. If they passed, I continued by putting them through one final call where we would go through the metrics, values and requirements for the job.

• Guru

  • Jun 2014 - Aug 2015

  As a Guru, I ensured that our merchants received the highest quality of customer support in each interaction. I ensured that our merchants knew that we cared and I “acted like an owner” every time that they contacted me for support. I excelled at multi-tasking while providing top quality support. Additionally, I was a mentor for numerous Guru Team members prior to becoming a Squad Lead.



Guelph Volkswagen

• Sales and Leasing Consultant

  • Mar 2012 - May 2014

  Establishing and maintaining customers are emphasized. Learning that sales are strongly based on service and adapting to the desires of our customer. Maintaining and updating social media and building a stronger brand of the dealership in the community. Strong contract negotiating skills is crucial to your success.

• Assistant Social Media Coordinator

  • Jun 2012 - Apr 2014

  Social Media is one of the most important aspects of a business right now. What I do is facilitate Guelph Volkswagen's needs in social media. I edit everything from Facebook to the Guelph Volkswagen website. Since our fresh launch on Facebook we have earned around a 90% increase in Likes and over a 200% increase in people talking about it. I also, help with planning and initiating events, to make them a success at Guelph Volkswagen.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2007 - Apr 2012

  In addition to my primary function of sales and customer service I provide management support in the following areas: -Logistics (assist Logistics Manager in daily tasks:shipment, stock...) -Marketing (Signage, suggestions of placement) -Visual/Customer Service (Assist Brand and Customer Experience Managers in daily tasks: clothing presentation, building store presentations, train new employees.... ) My goal is to continue growth as I assume the responsibilities of management/marketing roles.



Focus Rims and Performance

• Marketing and Events Coordinator

  • Sep 2010 - Jun 2011

  Completed marketing plan for Focus and helping them initiate analytic's and recommendations from plan. -Hosted and organized events (Social Networking). -Helped marketing of store front and get customers more involved with business Completed marketing plan for Focus and helping them initiate analytic's and recommendations from plan. -Hosted and organized events (Social Networking). -Helped marketing of store front and get customers more involved with business