James Williams

General Manager at New Wave Wireless
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Contact Information
us****@****om
(386) 825-5501
Location
Springfield-Branson, Missouri Area

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Credentials

  • CompTIA A+
    CompTIA
    Sep, 2014
    - Oct, 2024
  • Smartphone tech
    Phonlab LLC

Experience

  • New Wave Wireless
    • United States
    • Retail
    • 1 - 100 Employee
    • General Manager
      • Aug 2019 - Present
  • uBreakiFix
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • General Manager
      • Jun 2018 - Aug 2019
  • JL Hearn and Associates
    • IT Support Specialist/General Manager
      • May 1998 - Jun 2018

      Repaired smartphones and tablets. Including iPhone Android and Windows phones. Installed, repaired, maintained, upgraded desktop and notebook computers. Performed maintenance on printers and small office network. Virus removal and prevention. Educated end users. Repaired smartphones and tablets. Including iPhone Android and Windows phones. Installed, repaired, maintained, upgraded desktop and notebook computers. Performed maintenance on printers and small office network. Virus removal and prevention. Educated end users.

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Specialist
      • Sep 2012 - Oct 2013

      Provided clients with technical and billing support via phone calls, emails, and online chat. Instructed and trained end-users regarding mobile device literacy. Member of "STRIPES" group - Top agents for the site. Received several awards for outstanding customer support and sales. Provided clients with technical and billing support via phone calls, emails, and online chat. Instructed and trained end-users regarding mobile device literacy. Member of "STRIPES" group - Top agents for the site. Received several awards for outstanding customer support and sales.

  • Teletech Inc.
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Support Specialist
      • Aug 2009 - Sep 2012

      Assisted HP computer owners as a Tech support specialist. Received several awards for outstanding customer support and sales. Assisted HP computer owners as a Tech support specialist. Received several awards for outstanding customer support and sales.

Education

  • Everest College-Springfield
    A+, Computer Science
    2007 - 2008

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