Experience

Nemetos Tanasuk
• United Kingdom
• Software Development
• 1 - 100 Employee
• Customer Success Manager

  • Oct 2022 - Present


The Keyholding Company

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Senior Account Manager

  • Jan 2022 - Feb 2023

  - Retaining and growing major key accounts - Developing a solid and trusting relationship between the client and key stakeholders across the business - Developing a complete understanding of key account needs through account development plans - Resolving key client enquiries, issues and complaints - Anticipating key account changes and improvements - Managing communications between key clients and internal teams – HUB, Technology - Collaborating with the client on up-selling or cross-selling new Keyholding Company products or services - Planning and presenting reports on account progress, goals, and quarterly business reviews with clients - Analysing client data to provide ROI and service improvements - Identifying, co-ordinating and participating in continuous improvement initiatives Show less



Fresha

• Switzerland
• Restaurants
• 1 - 100 Employee

• Senior Account Manager

  • Jul 2019 - Jul 2021

  - Leading all aspects of managing and building relationships and engagement between venue partners and the company. - Nurturing long-term relationships with owners and decision-makers of our venue partners, driving product engagement, loyalty, and evangelism to drive long-term customer value. - Instructing managers and operational staff of venue partners on how to utilize keyfeatures of Shedul and Fresha (notifications, reminders, marketing tools) to maximize revenue generation. Monitoring activity of key Shedul users, tracking and growing activity metrics such as:online bookings ratios, conversion rates, retention rates, occupancy rates, churn,etc. - Motivating and leveraging existing and new team members to continually deliver results, exceed expectations and stretch for increasingly higher levels of impact across all core operational metrics. - Assisting with operational aspects of the local consumer marketplace launch(fresha.com), including acquiring, onboarding, training, account management, & content management of venue partner listings. - Leading initiatives to support continual improvements to user experience and conversion rates on venue pages by communicating customer feedback to product and operations teams. - Working closely with other teams (Customer Experience, Sales, Product, Engineering, etc.) to ensure local markets have their needs catered for in conjunction with upcoming changes to product, processes, and strategy. - Working alongside the marketing teams to facilitate trends, campaigns and how best to execute them from a user journey perspective. Show less



Treatwell

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Account Manager

  • Jan 2015 - Jul 2019

  Using Salesforce and Looker to identify and grow existing neighbourhoods by encouraging the use of our partnership system Connect. In addition, upselling Treatwell products and apparatus. Responsibilities: - High quality onboarding - ensuring partners understand the benefits of fully adopting our salon software (Connect) and are motivated to use the software to its fullest potential. - Ongoing training, communicating new features and supporting partners to keep using the software. - Improving the overall health score of venues (VHS) working proactively to improve the operational performance of individual venues as this has a direct correlation on the number of bookings they receive, and as such, overall city growth. - Securing B2B revenue - Selling opportunities to partners to gain additional exposure. - Retention - ensuring partners remain happy, engaged and maintain an ongoing relationship with Treatwell. - Service escalations - Supporting the customer service teams with complaints and issues with partners and ensuring these are resolved in a timely manner. Show less