Experience

Genesee & Wyoming Inc.

• United States
• Rail Transportation
• 700 & Above Employee

• Supervisor Customer Service

  • Feb 2016 - Present

• Senior Specialists Customer Service

  • May 2010 - Jan 2022

  Train new hires to be Customer Service agents on the Ohio Valley Region Railroads. Assist the Region Manager to make sure communication between Transportation and Customers is fluent and accurate. Help to keep freight moving for the beneficial revenue success for G&W and well as our customers. Be proactive in spotting problems that arise and find solutions to avoid further issues



Ohio Central Railroad

• Coshocton Ohio

• Conductor/Engineer/Dispatcher/Customer Service

  • Mar 1995 - May 2010

  Build trains & switch freight to insure timely service to Customers. Helped brain storm ideas to provide quickest and safest moves to switch industries. Assigned to all "NEW" trains to assists and help trouble shoot any troubles that may arise. In August 2000 moved to Dispatcher and Customer service Build trains & switch freight to insure timely service to Customers. Helped brain storm ideas to provide quickest and safest moves to switch industries. Assigned to all "NEW" trains to assists and help trouble shoot any troubles that may arise. In August 2000 moved to Dispatcher and Customer service



CharLynn Group Home

• Mechnaicstown Ohio

• Care Giver

  • Oct 1993 - Mar 1995

  Supervised under age delinquent youths at a halfway house. Basically made sure they respected each other, learned to live with in the rules, acquired every day skills such as cooking and cleaning. Made sure they attended school and helped in any way to make sure their grades improved to acquired diploma. Set consequences for any impropriate behavior, logged daily records & wrote evaluations when requested by the court. Supervised under age delinquent youths at a halfway house. Basically made sure they respected each other, learned to live with in the rules, acquired every day skills such as cooking and cleaning. Made sure they attended school and helped in any way to make sure their grades improved to acquired diploma. Set consequences for any impropriate behavior, logged daily records & wrote evaluations when requested by the court.



Genesee & Wyoming Inc.

• United States
• Rail Transportation
• 700 & Above Employee

• Ohio Central Railroad

  • Mar 1986 - Dec 1993

  I worked as maintainence of way worker, brakeman, coductor, engineer, dispatcher and customer service rep. I worked as maintainence of way worker, brakeman, coductor, engineer, dispatcher and customer service rep.



Ohi-Rail INC

• Mechanicstown Ohio

• Brakeman/Conductor/Trackman/Office Assistant

  • May 1984 - Mar 1986

  Built trains, switched industries, delivered trains to joining Railroads, inspected and repaired cars as needed. kept accurate records of cars moved and location cars were set out. Did light mechanical work on locomotives. Inspected track when needed Kept records of employees hours & assisted with payroll. Assisted with monthly car count and invoices for revenue Built trains, switched industries, delivered trains to joining Railroads, inspected and repaired cars as needed. kept accurate records of cars moved and location cars were set out. Did light mechanical work on locomotives. Inspected track when needed Kept records of employees hours & assisted with payroll. Assisted with monthly car count and invoices for revenue



Winland Construction

• Construction apprentice

  • Jul 1982 - May 1984

  loaded/unloaded materials into trucks for projects. laid blocks for foundations. set poles for barns. shingled roofs, hung spouting and storm gutters, painted houses, did light plumming & electrical work. used small power tools to cut, sand, nail materials loaded/unloaded materials into trucks for projects. laid blocks for foundations. set poles for barns. shingled roofs, hung spouting and storm gutters, painted houses, did light plumming & electrical work. used small power tools to cut, sand, nail materials