Experience

Brooklands Museum

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Bookings Administrator

  • Aug 2020 - Present

  As the Bookings Administrator, I ensure the smooth running of daily operations for all special bookings including Concorde, hospitality, group, and school visits. I support colleagues across the Museum in a range of different ways including managing the administration of bookings, internal and external communication, scheduling, book-keeping, data entry, and more. I make sure or group visitors receive a warm welcome and are supported through all stages of the booking process. I take ownership of any problems that occur for visiting groups and promptly resolve them. I ensure information is regularly communicated including relevant management information, reports, feedback from groups, and other relevant information. I respond to all inquiries about potential bookings, providing necessary information or hand it over to subject experts, such as the Visitor Experience, Events, Sales, or Learning teams where necessary. I work closely with other departments such as Visitor Experience, Sales, and the Learning team to ensure we have the capacity to deliver what is being requested. I prepare paperwork for clients in relation to their visit or event, such as Concorde tickets I ensure clients receive all relevant information and paperwork to facilitate a smooth visit, such as timetables for the school groups I maintain the bookings diary and keep the bookings systems up-to-date and clear for others to access if necessary. I am a point of contact for staff delivering activities or supporting the booking from an operational perspective; ensuring that they are informed of relevant changes. I take advance payment when necessary and receipt all fees paid. I collate important information for the booking, such as dietary requirements or risk assessments where necessary. I also provide backup support to the Membership team Show less



Golfbreaks

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Contract & Pricing Agent

  • Feb 2015 - Jul 2020

  - Responsible for all rate loading and inventory management for the Golfbreaks.com brand in regards to all European venues and all Mid & Long Haul world-wide venues. - Requires the ability to prioritise, good organisational skills, strong attention to detail, good numerical ability, being a team player and ability to communicate at all levels within the business and externally. - Loading and maintaining pricing, inventory and availability. - Managing rate queries from external suppliers for all European and Mid/Long Haul venues. - Setting up new venues on our pricing and booking systems. - Maintaining special offer summary. - Maintaining clarity of products for website and client self-service. Show less



Zeitgeist Media

• Wickford

• Production Manager

  • Jul 2013 - Jan 2015

  - Developed, created and managed the audio, visual and written content that created the website weareliverpool.co. - Planned, filmed and recorded a new show featuring a panel of guests discussing the latest Liverpool FC news weekly. - Booked recording space, three guests plus a host, transported the recording equipment and set to the location, and recorded the show. - Edited the audio podcast and broke the 90 minute show into three parts to be released over three days during the week. - Edited the video version of the show to be released on the Thursday of the same week. - Edited a short pre match show where our regular pundits would give their thoughts on Liverpool FC’s upcoming fixture. - Planned future shows or recorded interviews with people connected to the club and or our charity partner the Hillsborough Family Support Group. - Produced articles for the website and regularly monitored traffic and topics on our Facebook page. - Uploaded shows to Youtube through our own channel with the audio being uploaded to Soundcloud and Itunes Show less



Ambassador Theatre Group

• United Kingdom
• Entertainment Providers
• 700 & Above Employee

• Team Leader/Assistant Box Office Manager

  • Aug 2012 - Jul 2013

  - Provided support and motivation to the team of Sales and Customer Service Assistants ensuring that ATG’s venues, products and services were pro-actively promoted. - First line of support for questions and responsible for delivering an efficient service. - Monitored customer feedback and logged with a view to establishing patterns and taking corrective action towards these. - Ensured through monitoring that the sales assistants acquired the appropriate support and training in order to apply best skills and knowledge to their role and fed back to them on their performance. - Ensured the Sales and Customer Service Assistants followed their rotas correctly (including breaks) so that they were ready at the start of each shift segment. - Ensured the sales team were up to date with regards to knowledge of productions, events, promotions and loyalty schemes and ensuring such knowledge was made available via the department’s information systems. - Issued floats at the beginning of each shift to the CSAs and the close of each shift counted the floats back in. - Checked the Box Office’s cash safe had the required amount of change each day. - Banked the takings at the end of each day and pulled reports. - Maintained the Box Office records in regards to daily takings and customer numbers. - Once a week completed weekly takings records, completed staff weekly hours records, updated weekly sales figures and pulled reports on future bookings. Show less



Vue UK&I

• United Kingdom
• Entertainment Providers
• 500 - 600 Employee

• Training/Stock/Projection Assistant

  • May 2010 - Aug 2012

  - Responsible for meeting, greeting and serving customers in all areas of the cinema. - Selling tickets, snacks and drinks from the concessions stand or working on floor, controlling gate, checking tickets, guiding people to their screens and cleaning screens after each showing. - Stock Assistant. This role required me to ensure the concession counter was constantly stocked to meet all customer needs. - Fully stocking concessions on a close shift - Managing the monthly stock count where the entire sites stock would be counted and vending machines would be emptied of their money and stock replenished. - Training Buddy; provided supervisory support to new staff whilst working their initial shifts and to help train and educate new staff at their inductions. - Giving health & safety training, fire safety training and safe working practices training. - Trained in the Projection department in the running and working of the analogue projectors and the new digital models. - Also on occasion employed by the company to work at Head Office in the Pricing department checking and amending pricing nationwide for the year ahead Show less



BIOMED CENTRAL LIMITED

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Editorial Publication Assistant

  • 2009 - 2009

  - Reviewed and amended medical manuscripts for publication in online journals and returned with amendment recommendations. - Upon resubmission would recheck and make final amendments ourselves before publication. - Read and replied to author questions regarding formatting or issues related to uploading their manuscripts. - Required diligence in checking articles for publication readiness, the ability to communicate with authors and other departments in a professional manner, plus the ability to use a number of different computer programs such as Adobe Acrobat Professional and many of the Microsoft Office packages. Show less



Liverpool Hope University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Course Administrator & Student Attendance Monitor

  • 2007 - 2007

  - Administrator to four courses Advanced Study of Early Years, Inclusive Education, Supporting Learning & Teaching, and AMFIT Mathematics plus acted as Student Attendance Monitor. - Typed out course information, photocopied work for the tutors, plus ordering any materials or texts they required. - Took minutes from lecturers’ meetings, ordered refreshments and booked rooms for those meetings. - Student Attendance Monitor - kept filed and computer records of all the classes and courses under the control of the Education Deanery. - Attended meetings regarding student monitoring and kept minutes of those discussions. - Provided other schools, colleges and universities with references for students looking for placements and found our trainee teachers placements in local establishments. Show less



Rensburg Sheppards plc

• United Kingdom
• Investment Management

• Contracts Administrator

  • 2006 - 2006

  - Worked as part of the contracts department amending contracts sent to us by Unit Trust dealers. - Used the company’s Fiscal system to amend the currencies, exchange rates, settlement dates, etc, printed new contracts and sent the amended contracts back to the dealers in London. - Worked as part of the contracts department amending contracts sent to us by Unit Trust dealers. - Used the company’s Fiscal system to amend the currencies, exchange rates, settlement dates, etc, printed new contracts and sent the amended contracts back to the dealers in London.



UK Home Office

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Agent

  • 2006 - 2006

  - Customer Service agent taking calls from suppliers and other Home Office units. - Checked invoices and purchase order ledgers to make amendments to payments to and from the Home Office. - Inputted and adjusted invoices and purchase order notes. - Personally took an average of 70 calls a day. - Customer Service agent taking calls from suppliers and other Home Office units. - Checked invoices and purchase order ledgers to make amendments to payments to and from the Home Office. - Inputted and adjusted invoices and purchase order notes. - Personally took an average of 70 calls a day.



University of Liverpool

• United Kingdom
• Higher Education
• 700 & Above Employee

• Clerical Officer

  • 2005 - 2005

  - Clerical Officer finalising details for visiting speakers, confirming bookings, sending out acknowledgment letters, uploading new vacancies onto the careers network and inputting attendance figures for careers seminars. - Worked within a team to meet publication deadlines for the monthly Graduate Jobs Vacancy List. - Clerical Officer finalising details for visiting speakers, confirming bookings, sending out acknowledgment letters, uploading new vacancies onto the careers network and inputting attendance figures for careers seminars. - Worked within a team to meet publication deadlines for the monthly Graduate Jobs Vacancy List.



Liverpool Echo

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Photo sales Assistant

  • 2005 - 2005

  - Took postal and telephone orders for pictures that had appeared in Trinity Mirror Merseyside’s publications. - Used Photoshop on the Apple Mac. Computers. - I would search for the pictures then edit and adjust their forms and tones before sending for printing in London. - Totaled up all daily and weekly sales for the finance department plus arranging refunds for those customers that required such a service. - Took postal and telephone orders for pictures that had appeared in Trinity Mirror Merseyside’s publications. - Used Photoshop on the Apple Mac. Computers. - I would search for the pictures then edit and adjust their forms and tones before sending for printing in London. - Totaled up all daily and weekly sales for the finance department plus arranging refunds for those customers that required such a service.