James Washington
Client Support Specialist at Reclique- Claim this Profile
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Bio
Credentials
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CompTIA Certified Technical Trainer (CTT+)
CompTIAFeb, 2016- Nov, 2024 -
CompTIA Network+
CompTIADec, 2013- Nov, 2024 -
CompTIA Security+
CompTIADec, 2015- Nov, 2024
Experience
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Reclique
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United States
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Software Development
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1 - 100 Employee
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Client Support Specialist
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Jan 2021 - Present
Manages incoming communications from clients (YMCA staff) while collaborating with the development team for Core software solutions, improvements, and fixes.
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EPS Corporation
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United States
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Defense and Space Manufacturing
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100 - 200 Employee
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Cyber Security Instructor / Journeyman
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Oct 2013 - Oct 2016
Served as a Cyber Security Instructor / Journeyman in support of the US Army Communications-Electronics Command (CECOM). Selected to assist in developing newly-introduced Windows 10 certification course, beyond the scope of job title, resulting in over 250 soldiers and contractors becoming certified. Instructed classes and proctored exams for CompTIA Security+ and Network+, resulting in more than 250 personnel receiving Security +/Network + certifications. Developed, implemented and instructed the Cyber Security Critical Tasks course, as well as newer training measures and aids to improve methods, performances, and quality of team instructors for other courses.
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US Army Cyber Center of Excellence
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United States
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Armed Forces
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100 - 200 Employee
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Certified CISCO Instructor / Writer
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Mar 2011 - Oct 2012
As a Certified Cisco Academic Instructor for CCNA, taught CCNA 1 and 2 (Network Concepts and Routing Protocols) per Cisco Academy standards. Instructed more than 22 classes consisting of 24 students a class, with a 100 percent pass rate.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Help Desk Supervisor
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Mar 2010 - Feb 2011
Served as 25th Signal Bn Help Desk supervisor/Post Information Management Officer in a forward-deployed Signal Company during Operation Enduring Freedom at Bagram Airfield, Afghanistan. Created and managed the SharePortal for Afghanistan IMOs, resolving the issue of needing a centralized troubleshooting system. Provided direct technical support and troubleshooting to 30,000 users within the Afghanistan theater, on printers, scanners, Laptops, Workstations, Servers (HP and Dell), SCSI, Modems, Network Cards, etc. Headed the integration of the Afghanistan network from Windows Vista to Windows 7. Was a key manager of Active Directory, responsible for the creation of OUs and users accounts in the Afghanistan/RC East Domain. Supervised the installation and management of numerous switches and individual workstations valued at over $150,000, resulting in zero loss of equipment. Personally trained over 800 Information Management Officers, improving the network integrity by five percent.
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Senior System Analyst
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Sep 2006 - Feb 2010
Served as Senior Systems Analyst for the National Gateway Center Site R (NGC-R) which is accountable for the operation and upkeep of Defense Messaging Systems valued at over $5 million, providing traffic service and routing intercept duties. Provided communications support for the Department of Defense, Joint Chiefs of Staff, State Department, National Military Command Center Site R, and other Federal agencies located within Raven Rock Mountain Complex. Responsible for providing Pentagon messaging traffic service and routing intercept duties. Key personnel in the installation operations, maintenance, technical guidance, and performed troubleshooting techniques for restoration of the local area network. Installed and uninstalled battalion automated data equipment, resulting in an increase of efficiency. Performed computer hardware and software upgrades, to include integration of systems to Windows Vista.
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Information Systems Analyst
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Sep 2005 - Aug 2006
Operated and maintained the Automatic Digital Network Switching Center serving US Forces Korea, a Telecommunications Center, the Consolidated Information Processing Center, Information Center South, Korean Intelligence Support System Communications Element and Yongsan Support Facility. Was appointed by unit commander as a Network manager, the only junior enlisted to hold the position. (This position was previously only held by officers and non-commissioned officers). Oversaw the monitoring and analyzing of the network for Area IV, South Korea. Was key personnel in the troubleshooting of Cisco Switches 2950 and 3560 series. Performed computer hardware and software upgrades.
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Education
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2016 - 2019
Strayer University
Bachelor of Science - BS, Information Technology
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