Experience

Nusenda Credit Union

• Banking
• 200 - 300 Employee

• eServices Administrator

  • Nov 2021 - Present

  Albuquerque, New Mexico, United States Support the delivery of digital services by developing, implementing, and administering technologies that extend the physical member experience into online and mobile channels. Serve as liaison to third party vendors, project resource for organizational projects, and project lead for departmental projects. Manage enhancements and implementation of any new or upgraded changes. Improve and enhance current functionality and integrate new functionality relating to delivery of digital… Show more Support the delivery of digital services by developing, implementing, and administering technologies that extend the physical member experience into online and mobile channels. Serve as liaison to third party vendors, project resource for organizational projects, and project lead for departmental projects. Manage enhancements and implementation of any new or upgraded changes. Improve and enhance current functionality and integrate new functionality relating to delivery of digital products, digital support channel, and service utilization 24x7. Maintain and improve upon internal and external electronic self-service solutions that enhance knowledge and provide organizational competitive advantages and member convenience. Leverage technology and its impacts to reshape and improve upon digital channel effectiveness, consistency, and convenience. Research, develop, and implement electronic solutions to enhance the digital member experience.

• eServices Technician

  • Jul 2018 - Nov 2021

  Albuquerque, New Mexico, United States



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Senior Technical Expert

  • Jul 2013 - Jun 2018

  Albuquerque, New Mexico, United States



Solarius Spa

• Manager

  • Jun 2008 - Jun 2013

  Albuquerque, New Mexico, United States