Experience

Digital Marketing Institute

• Ireland
• Higher Education
• 700 & Above Employee

• Sales Development Representative Student Intern

  • Sep 2021 - Present



Stillorgan Decor Centre

• 1 - 100 Employee

• Sales Development Representative

  • Jan 2023 - Present

  ● Integral member of a five - person sales team, responsible for implementing proactive strategies to increase sales, foster customer loyalty, and optimise operational efficiency. ● Successfully met and exceeded KPIs related to refund rates, sales targets, and revenue generation. ● Increased monthly revenue by 10% through weekly meetings with the sales team, focused on discussing strategic selling points of new products. ● Improved lighting sales by proactively collaborating with interior designers and guiding customers strategically through light placement orders. ● Reduced overall monthly shipping costs by 5% through identifying and recommending a more cost-effective supplier. ● Manage large, complex orders of 200+ products, handling supplier communication, pricing quotations, logistics, and intricate order specifics. ● Streamlined order tracking process by implementing Excel-based system, leading to increased efficiency and organisation for the sales team. Show less



PURELY CANADIAN MOVERS

• Canada
• Freight and Package Transportation

• Business Development Representative

  • Apr 2022 - Dec 2022

  ● Built relationships with new and existing customers, maintained inventory control, and consistently met and exceeded sales KPIs by understanding customer needs, employing strategic sales techniques, and leveraging product knowledge to influence purchase decisions. ● Managed and prioritised team tasks effectively, contributing to a 15% increase in productivity. ● Reduced customer complaints by 5% by recommending the use of new protective covers for products during transportation, resulting in fewer breakages. ● Trained and mentored new team members. Show less



Tormeys Butchers

• Galway, County Galway, Ireland

• Sales Specialist

  • Aug 2019 - Oct 2021

  ● Cultivated and nurtured relationships with customers, driving exceptional service experiences and fostering customer loyalty. ● Managed and updated customer clientele booking procedures and conducted strategic follow-ups to increase opportunities for upselling new product lines. ● Developed and implemented a click and collect system during the peak Christmas period amidst the challenges of COVID-19, ensuring customer safety and convenience. ● Streamlined procurement process by switching paper supplier, resulting in a 10% decrease in stationary expenses. ● Established a 24/7 customer assistance platform by automating responses to queries received outside business hours. ● Collaborated with B2B sales representatives to facilitate the sale of company products specifically tailored for restaurant establishments. Show less