Experience

Crown Data Systems
• United States
• Software Development
• 1 - 100 Employee
• Software Application Support Specialist

  • May 2023 - Present

National Property Management Associates, Inc.
• United States
• Real Estate
• 1 - 100 Employee
• Technical Support Specialist

  • Mar 2021 - May 2023
• Technical Support Specialist

  • May 2016 - Jul 2021

  Technical Support and Technical Support Specialist 5/2016-Present Crown Data Systems • Project Manager on several key projects which include deploying error logging software to our customer base and leading the deployment of new mobile software • Work directly with development and management to improve products by providing feedback from customers and personal testing • Perform server migrations as needed • Responsible for training new team members on our various products • Responsible for quickly learning and training customers on our various web, mobile and server based products, sometimes learning and training customers on products within hours • Working directly with the sales manager to schedule trainings for new and current sales reps to improve sales and customer experience and keep transparency between Customer service and Sales departments • Heavy focus on ability to prioritize, multi-task and seamlessly switch between customer service, trainer, and project manager roles. • Update procedural documents as needed • Wrote product usage documents aimed at various audiences due to customer demand • Work within server and desktop environments to assist with developing new products and improving existing ones • Experience with writing SQL queries and updating information in SQL databases • Work directly with customers, often CEOs, presidents, and managers of their companies, to analyze and resolve issues with our web, server, mobile and printer based software in a timely manner • Self-managed schedule for daily tasks including scheduling training with customers and product testing and project implementation Show less



Lizon

• International Trade and Development
• 1 - 100 Employee

• Employee Advisor-Health Insurance Analyst

  • Sep 2015 - Dec 2015

  • Assisted customers directly over the phone with various health benefit questions related to medical, dental, vision and other various plan offerings while providing support for our web-based software • Wrote new technical scripts for phone representatives so they could better assist customers with technical issues • Assisted the successful implementation of new projects that went towards improving the backend functionality of our software • Selected for a special management lunch to provide feedback and discuss ways to improve the customer experience Show less



Ingram Micro

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support specialist I

  • Aug 2014 - Mar 2015

  During my time at Ingram Micro I worked in the inbound call center and provided our clients with hardware technical support ranging from providing consumer grade RAM to configuring multi-node Supermicro servers while ensuring accuracy and compatibility. I was also required to learn about and implement new technologies from various vendors including Supermicro, Asus, Intel, Seagate, Western digital, Sandisk, and various other vendors. I learned an extensive amount about Enterprise grade hardware and how to properly configure Supermicro servers and ensure that third party parts were compatible with branded server solutions such as Dell, HP and IBM. I also learned about PNY and their Quadro and NVS graphics cards as well as Intel's NUC devices and other enterprise grade hardware. Show less



Geico

• United States
• Insurance
• 700 & Above Employee

• MOAT Sales Associate

  • Dec 2013 - Jul 2014

  I was responsible for selling homeowners and renters insurance while maintaining a high level of Customer service. I probed to discover customers’ needs for insurance and was required to keep up with a fast paced environment while being professional. I worked with large amounts of information while maintaining a high level of accuracy. I was responsible for selling homeowners and renters insurance while maintaining a high level of Customer service. I probed to discover customers’ needs for insurance and was required to keep up with a fast paced environment while being professional. I worked with large amounts of information while maintaining a high level of accuracy.



Best Buy

• Retail
• 700 & Above Employee

• Computer Sales Associate-Apple Expert

  • Aug 2011 - Jun 2013

  I currently sell all forms of computers including laptops, desktops, tablets and all Apple products and all the accessories for the computer devices. I help customers buy parts for custom built high end gaming rigs which include graphics cards, power supplies and various other high end gaming accessories. I also sell home networking routers, modems, wireless adapters and computer software. This position is focused heavily on delivering a high quality customer experience to retain customers, meet and exceed sales goals and above all give the customer what they need. Since the time I have started working there I have swtiched positions multiple times. I moved from being an Appliance Sales Associate, to Computer Sales Associate to being the Apple Expert in the Computer department. Show less