Experience

CG Tech Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • May 2023 - Present



View4All.tv

• South Africa
• Online Audio and Video Media

• Chief Technology Officer

  • Feb 2021 - Present



TAV Project & Consulting Services

• South Africa
• IT Services and IT Consulting

• Business Owner and vCTO

  • Apr 2017 - Present



GeneXus Africa

• South Africa
• Information Technology & Services

• Senior Technical Associate

  • Jan 2021 - May 2023



Daleburne Consulting

• South Africa
• Human Resources
• 1 - 100 Employee

• General Manager: Commercial Consulting

  • Jul 2015 - May 2023



PolyWeld Mining (Pty) Ltd

• South Africa

• Managing Director

  • Mar 2017 - Oct 2021



TAMTF (NPC)

• Non-profit Organization Management

• Chairperson

  • Aug 2016 - Oct 2021

  LAUNCH OF TAMTF (NPC) – CALL TO ACTION The objective of TAMTF (NPC) is to uplift, educate and empower unemployed members of the community by putting unemployed labourers in contact with prospective part time employers in their area. TAMTF (NPC) “Teach A Man To Fish......” is a non-profit company that and was started in order to bridge this employment gap, and by doing so make life a little easier (and dignified) for those that want to do an honest day’s work for a living wage, while giving individuals and companies (that have a need) easy and reliable access to these skills and resources. We are please to release our first video, introducing our ideas and plans to you. Please give us your feedback and get involved with TAMTF (NPC) either in your personal or business capacity.… We need to get our name “out there” and get in contact with prospective Founding Partners, Sponsors and Volunteers for our organisation. Please can I ask you to share this information on you Facebook page and all your social media profiles and Like / Follow our pages!! Our website address is www.tamtf.org.za Social media sites include Facebook and LinkedIn We have also launched a Crowd Funding campaign on fundrazr.com to help us get started. I look forward to seeing, with your help, our site and organisation grow. If you have any queries or comments around TAMTF (NPC), please send us an email on info@tamtf.org.za Thank You Show less



AGFA HealthCare

• Belgium
• Hospitals and Health Care
• 700 & Above Employee

• Regional Service Manager for DE

  • Aug 2011 - Jun 2015

  Service delivery responsibility for the Johannesburg* region of Agfa HealthCare DE, in the areas of Analogue, CR, DR and IT (RIS and PACS), Technical and HR management of Services team across SA and the region, SANAS IB Quality Manager responsible for ongoing implementation and management of accreditation, policies and processes, Development and implementation of a business units Service and Business Development Strategy, Adoption of international standards and best practice on service delivery for local implementation Programme Management across all product disciplines, Customer liaison i.t.o. Operations, Project Scoping and Delivery, Strategic Development and Relationship Management. Show less



Faritec Enterprise Solutions, that joined EOH (Pty) Ltd

• Woodmead

• Service Delivery Manager, promoted to Service Delivery Executive

  • May 2007 - Jul 2011

  Position: Service Delivery Manager Promoted to Position: Service Delivery Executive Responsibilities: I reported to the Service Director and I managed the Barloworld, DMS, IC accounts for Faritec with 3 Operations Managers, all reporting directly to me, managing a staff complement of 69 members around the country Co-ordination of operations, in conjunction with the Ops Managers, with specific centralised focus in the areas of Resource Management, Staff Development and Finances Strategic and tactical planning in terms of operational improvements through a QoS framework New Business Development support to the Services Director Monthly reporting to the Executive Management Team on all of the key business unit indicators Development of policies and procedures related to all areas of the operation Divisional finances in terms of the revenue management and cost controls for all account cost centres Programme and project management and within the support structures of FES HO Change Role: Business Development Executive Responsibilities: During the management takeover and transition of the Faritec MS BU to the EOH IMS BU I was responsible for ensuring staff and client stability I then took on the role of driving Business Development for the BU Development and implementation of a BU Sales and Business Development Strategy Show less



Pinnacle Africa

• Midrand

• General Manager - Pinnacle Africa

  • Apr 2006 - Apr 2007

  Position: General Manager – Pinnacle Africa Responsibilities: I reported to MD’s of Workgroup and Pinnacle Micro and sat on the EXCO Pinnacle Africa comprised the teams of 6 country offices (Namibia, Botswana, Angola, Zambia/Malawi, Mozambique and Kenya) each managed by a Country Manager, all reporting directly to me and managing a staff complement of 30 to 35. As well representatives from the existing support services operations within SA. Establishing Pinnacle Africa as a “joint venture” between Pinnacle Micro and Workgroup taking to the African market a one stop wholesale IT solution comprising of both hardware and software solutions. Co-ordination of all operations, in conjunction with the Country Managers, with specific centralised focus in the areas of Sales and Marketing, Stock Management including import and export requirements, Resource Management, Staff Development and Finances Initial conceptualisation of cross boarder business model and supply chain management and implementation of the business unit Set-up of companies, country offices and staffing, IT and Telecoms infrastructure including LAN, WAN and integration into existing back office architecture Set-up of independent financial framework and application including reporting structure and integration to SA finance department Strategic and tactical planning in terms of operational improvements through a standardised inter-country supply chain framework Monthly reporting to the EXCO on all of the key business unit indicators Development of policies and procedures related to all areas of the operation Company finances in terms of the revenue management and cost controls for all country cost centres Appointed as a director of companies in; Namibia, Botswana, Mozambique, Zambia, Kenya Show less



Enterprise Connection, that then became Faritec Enterprise Solutions

• Rivonia

• Operations Manager, promoted to Service Manager

  • May 2002 - Apr 2006

  Position: Operations Manager - Barloworld Equipment Outsource Responsibilities: Outsource manager for the desktop and server environment. 25 servers and 1500 desktops/laptops around the country 18 staff members around the country looking after 1600 users Area of responsibility covers South Africa, Namibia, Botswana, Zambia, Angola, Mozambique and Malawi ZAMM territories (Zambia, Angola, Mozambique and Malawi) responsibilities included the management and co-ordination of IT support and management between on-site staff, customer representatives, suppliers and authorities. There were 16 customer sites with 400 users spread throughout the region supported by 4 site engineers and various suppliers. Quarterly site visits and audits were conducted and country reports compiled with the country FM’s and GM’s and then presented back to the divisional EXCO. Promoted to Position: Services Manager Responsibilities: I reported to the Services Executive and the EXCO The Services Division comprises of 5 Operations Managers, all reporting directly to me, managing a staff complement of 70 to 75 members around the country The Services Division managed the provisioning of ICT services to Enterprise Connection’s customers via the following channels (cost centres); Outsource Smart Source SLA Call Centre NSD COE Co-ordination of operations, in conjunction with the Ops Managers, with specific centralised focus in the areas of Resource Management, Staff Development and Finances Strategic and tactical planning in terms of operational improvements through a QoS framework Monthly reporting to the EXCO on all of the key business unit indicators Development of policies and procedures related to all areas of the operation Divisional finances in terms of the revenue management and cost controls for all divisional cost centres Programme and project management and within the COE Elected member of the Enterprise Connection Employment Equity Committee Show less



Getronics

• Rivonia

• Account Manager, promoted to Service Level Manager, promoted to Service Level Management Consultant

  • Jul 1997 - Apr 2002

  Position: Account Manager Responsibilities: Developing customer relationships Promoted to Position: Service Level Manager Responsibilities: Implementation of account support plans and procedures in line with Getronics best practise and ITIL (IT Infrastructure Library, UK) policies Management of the contracted service levels being delivered into the accounts Building the customer relationship 1st line escalation for problems in the account from either the customer or internally Monitoring of the status of the pending and outstanding calls to ensure that they stay within the SLA (Service Level Agreement) Root cause analysis query and rectification if calls go out of SLA Monthly reporting and statistics to the customer and internally to management Review and renegotiation of contract, pricing and service requirements, as stipulated in the contract agreement Escalation and resolution of any customer queries, relating to the field operations, training, support, service delivery, etc. Daily liaison with the regions, regional managers and field service managers with respect to service and service delivery Monthly reporting on certain accounts to the global business management team Budgeting, forecasting and staffing issues for CS1 cost centre Member of the business development and due diligence task team SLM for the Getronics Outsource Programme Office (GOPO) Promoted to Position: Service Level Management Consultant Responsibilities: Documentation and implementation of a complete Service Delivery Management process Documenting the existing business processes and defining the measurable KPI’s Assessing baseline measurements and setting departmental objectives Establishing a monitoring and reporting function Establishing an improvement framework Show less



Chubb Fire (Pty) Ltd

• Midrand

• Sales Consultant, promoted to Manager Service Department

  • Feb 1995 - Jun 1997



SA Defence Force

• Infantry School

• Senior Instructor

  • Jan 1991 - Aug 1992



Randfontein Estates Gold Mines

• Randfontein

• Learner Official - Mechanical and Electrical Engineer

  • Jan 1989 - Dec 1990