James T.
Area Information Technology Manager at The Carolina Inn, a Destination Hotel- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Beth Darrah Cafarella
James has worked for me at Parexel as an IT Site Services Specialist for many years. He is a great technician, well-versed in hardware, Windows OS and a wide variety of applications. James works in the office but is very capable at doing remote support as well. James always goes above and beyond to resolve user issues, staying late or coming is early if needed. He is well-liked by his customers and his co-workers.
Alieu Sey
James is a great guy. I worked with him for the past decade, and he is a perfect team mate. He is punctual, dedicated and very hard working. He works well individually, but also performs exceptionally when working as a group. He is very patience and respectful when assisting fellow co-workers, and delivers satisfactory customer service. Because I've known and work closely with him for about a decade now, I consider him as a family. Keep up the good work. Cheers.
Beth Darrah Cafarella
James has worked for me at Parexel as an IT Site Services Specialist for many years. He is a great technician, well-versed in hardware, Windows OS and a wide variety of applications. James works in the office but is very capable at doing remote support as well. James always goes above and beyond to resolve user issues, staying late or coming is early if needed. He is well-liked by his customers and his co-workers.
Alieu Sey
James is a great guy. I worked with him for the past decade, and he is a perfect team mate. He is punctual, dedicated and very hard working. He works well individually, but also performs exceptionally when working as a group. He is very patience and respectful when assisting fellow co-workers, and delivers satisfactory customer service. Because I've known and work closely with him for about a decade now, I consider him as a family. Keep up the good work. Cheers.
Beth Darrah Cafarella
James has worked for me at Parexel as an IT Site Services Specialist for many years. He is a great technician, well-versed in hardware, Windows OS and a wide variety of applications. James works in the office but is very capable at doing remote support as well. James always goes above and beyond to resolve user issues, staying late or coming is early if needed. He is well-liked by his customers and his co-workers.
Alieu Sey
James is a great guy. I worked with him for the past decade, and he is a perfect team mate. He is punctual, dedicated and very hard working. He works well individually, but also performs exceptionally when working as a group. He is very patience and respectful when assisting fellow co-workers, and delivers satisfactory customer service. Because I've known and work closely with him for about a decade now, I consider him as a family. Keep up the good work. Cheers.
Beth Darrah Cafarella
James has worked for me at Parexel as an IT Site Services Specialist for many years. He is a great technician, well-versed in hardware, Windows OS and a wide variety of applications. James works in the office but is very capable at doing remote support as well. James always goes above and beyond to resolve user issues, staying late or coming is early if needed. He is well-liked by his customers and his co-workers.
Alieu Sey
James is a great guy. I worked with him for the past decade, and he is a perfect team mate. He is punctual, dedicated and very hard working. He works well individually, but also performs exceptionally when working as a group. He is very patience and respectful when assisting fellow co-workers, and delivers satisfactory customer service. Because I've known and work closely with him for about a decade now, I consider him as a family. Keep up the good work. Cheers.
Experience
-
The Carolina Inn, a Destination Hotel
-
United States
-
Hospitality
-
1 - 100 Employee
-
Area Information Technology Manager
-
Apr 2023 - Present
Responsible for the overall planning, organizing, and execution of all IT functions for The Carolina Inn & Rizzo Conference Center. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Responsible for the overall planning, organizing, and execution of all IT functions for The Carolina Inn & Rizzo Conference Center. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.
-
-
-
DLH Corporation
-
United States
-
Technology, Information and Internet
-
300 - 400 Employee
-
Sr IT Support Technician
-
Nov 2021 - Apr 2023
-
-
-
Parexel
-
United States
-
Pharmaceutical Manufacturing
-
700 & Above Employee
-
IT Site Service Specialist II
-
Oct 2017 - Jul 2021
IT Site Service Specialist II● Lead Tier 2 & 3 technical and operational support for an employee base of 18K+ located in100 different countries involving various application and server related issues● Oversee communication efforts with vendors (Lenovo, Insight, Cisco, Microsoft, etc) onproduct information and complex systems problems● Develop and manage project plans for hardware and software refreshes, compiling andpresenting status updates and metrics to upper management● Restructured the overall network capabilities by implementing new connectivity hardware andsoftware network configurations enhancing customer networking access by 50%● Selected to travel to Baltimore, Pennsylvania, California and Georgia offices to identify andtrain critical resources to provide adequate and continuous service● Commended for exceptional IT customer service and support by several senior managementprofessionals and chief officers Show less
-
-
IT Site Service Specialist I
-
Jun 2012 - Oct 2017
Trained and educated 50+ new hires per month in New Hire Training on technical onboardingtasks (credential setup, Outlook personalization, data backup, VPN connectivity, etc.)● Guided Tier 1 & 2 Helpdesk support, including PC repair, installs and imaging for the North andSouth American and Canadian workforce, assisting customers with analyzing and resolvinghardware and software issues allowing the continuation of an efficient work environment● Configured and installed client software including operating system, VOIP telephones andspecified software applications on 5K+ Lenovo laptops and desktop computers● Directed the successful transfer of data and migration of PC’s, utilizing existing onsite hubs andnetwork cables while upgrading laptops from Windows 7 to 10 using PXE images Show less
-
-
-
IKON Office Solutions
-
Retail Office Equipment
-
700 & Above Employee
-
Senior On Site Specialist
-
Apr 2010 - Jun 2012
● Led a 3-person team in running high volume copy machines, performing binding, quality control and maintenance and repair of customer site equipment. ● Frequently recognized for assisting in technical, software, and printer troubleshooting issues. ● Quickly learned new technologies by completing several Microsoft training sessions. ● Led a 3-person team in running high volume copy machines, performing binding, quality control and maintenance and repair of customer site equipment. ● Frequently recognized for assisting in technical, software, and printer troubleshooting issues. ● Quickly learned new technologies by completing several Microsoft training sessions.
-
-
-
Best Buy
-
Retail
-
700 & Above Employee
-
Customer Service Specialist
-
Oct 2006 - May 2010
● Consistently generated additional revenue utilizing thorough product knowledge and friendly sales techniques to up-sell products ● Cross-trained throughout several departments while specializing in computers and car audio ● Explained systems, software applications and hardware specifications to customers in a fast pace environment, influencing customers purchasing decisions ● Assisted with the basic installations of Windows and Mac products on laptops ● Consistently generated additional revenue utilizing thorough product knowledge and friendly sales techniques to up-sell products ● Cross-trained throughout several departments while specializing in computers and car audio ● Explained systems, software applications and hardware specifications to customers in a fast pace environment, influencing customers purchasing decisions ● Assisted with the basic installations of Windows and Mac products on laptops
-
-
Community
