Experience

HealthLink

• Information Technology & Services

• DevOps Engineer

  • Mar 2022 - Present

  Continuous Delivery ● Leverage automation to reduce company product release effort and risk ● Enable frequent, reliable deployments with a stable deployment pipeline ● Facilitate change in company processes to reduce constraints and handovers● Maintain stability of the deployment pipeline and work alongside all stakeholders to improve the process Technology Change ● Introduce new technologies that are fit for purpose across company SDLC ● Progress the evolution of the technology platform ● Develop proofs of concept to evaluate technology and solution choices ● Evaluate, implement and integrate with 3rd party technologies and tools ● Adhere to security and compliance requirements Relationships ● Influence others to learn and adopt new practices, concepts and technologies ● Maintain good relationships with all stakeholders ● Plan and present internal training and workshops Show less

• Application Engineer at Healthlink

  • Jul 2017 - Mar 2022

  • Managed the applications used by HealthLink customers and internal teams to ensure application service levels for system performance and availability were achieved. • Improved the application performance by eliminating potential problems, identifying the root cause of customer related issues. • Identified and implemented initiatives to improve all aspects of service delivery. • Deployed and configured applications during an out-of-hours change window• Restored service disruptions or impaired service as quickly as possible. • Monitored the availability and health of applications to ensure they were running consistently within the SLA of the service. • Deploy, configure and troubleshoot Healthlink CI/CD pipeline, working closely with systems, QA and dev teams. • Configured, maintained and troubleshoot monitoring applications and scripts for Healthlink mission critical applications and systems Show less



The Selwyn Foundation

• New Zealand
• Hospitals and Health Care
• 1 - 100 Employee

• Application Engineer

  • May 2015 - Jul 2017

  • Investigate problems and other requests for support and determine appropriate actions to take. Prioritise requests in accordance with agreed criteria. • Ensuring continuity and quality by owning the resolution of issues which have a high propority or are at risk of exceedeing the SLA. Track progress and escalating as appropriate until resolution reached • Monitor progress of esculated issues and ensure users and other interested parties are kept informed. • Monitor application systems for which responsible by regular scrutiny of reports and logs from the applications software or other means available. Note problems and identify performance trends. Where approved, take corrective action to improve performance and to avoid problems arising. • Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements. • Undertake advanced administration tasks as required e.g. to support problem resolution. • Understand, in depth, the business processes supported by the system • Make recommendations which promote continuous improvement including recommendations which extract the maximum value from investment in existing systems. • Managing change control implications for supported systems • Provide operational KPI reporting monthly and as required to Manager Information & Technology • Ensure any upgrades or configuration changes to supported systems are adequately tested prior to being released into a production environment. • Manage User Acceptance Testing for supported applications • Ensuring appropriate contingency procedures are in place for applications and that they are regularly tested • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications • Maintain effective and current Training documentation for all supported applications. • Provide Training to staff on supported applications Show less



SME Solutions LTD PTY

• Implementation Consultant

  • 2012 - 2015

  • Plan, coordinate and facilitate the implementation of workforce management software across clients’ site in Australia and New Zealand • Configure software and hardware components accurately to customers’ agreed requirements • Accomplish completion of projects on time and within budget to gain customer sign off • Own and manage projects autonomously though the full project lifecycle from planning to BAU • Facilitate pre and post implementation training to system administrators and end users onsite or web based • Communicate effectively with both technical and non-technical parties involved in the project to ensure customer understanding • Consult with IT administrators to deploy WFM hardware on existing client LAN/WAN networks. • Perform maintenance and configuration of WFM software on Microsoft Server 2003, 2008 and 2012, SQL and Active Directory • Perform maintenance and configuration of virtualization software such as VMware and Hyper V. • Complete additional module implementations and configuration changes post implementation. • Conduct project handover to support and sales • Document and complete system design documentation prior and post installation and log all implementation actions in the CRM System • Develop and enhance training material for WFM software and hardware Show less



Zeacom (An Enghouse Interactive company)

• United States
• Telecommunications
• 1 - 100 Employee

• Application Support Engineer

  • Mar 2011 - Jun 2012

  • Handling support issues including escalations from 1st and 2nd level support. Also worked closely with 3rd level and other various departments (i.e. Development). General Working with overseas business partners and customers help desk staff to resolve issues • Investigating and resolving problems that arise with application software • Perform maintenance and integration/configuration of Zeacom with Microsoft Server 2003 & 2008, Active Directory, and Exchange • Recording & tracking incident information in Microsoft CRM. • Incident analysis. First and second-line customer contact with the purpose of maximizing the first call resolution rate • Reading and interpreting software log files • Assisting customers to solve their business requests/requirements • Participate in reconfiguration/installation of Zeacom environment • Update operational support procedures documentation • Draft technical content for knowledge database articles • Installing upgrades and hotfixes to the system at clients sites • Training business partners on the software (how to install and use) • Remotely managed sites, servers and workstations using various remote support tools via a myriad of VPN connections. • Involved with maintaining VMware images used for remote access/testing. • Involved in site server disaster recovery practices • Troubleshoot basic Voice Network issues • Support integration of Zeacom with Cisco, NEC, Avaya and MS Lync PBX phone platforms Show less



XLN Telecom

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Broadband Team Leader

  • Jun 2008 - Nov 2010

  • Providing ADSL and Telephony support for customers through to resolution • Placing fixed line and broadband orders through in-house and wholesalers provisioning systems • Working with suppliers to resolve internal and external technical issues • Providing ADSL and Telephony support for customers through to resolution • Placing fixed line and broadband orders through in-house and wholesalers provisioning systems • Working with suppliers to resolve internal and external technical issues