Experience

Deploy Solutions Group

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Manager

  • Feb 2020 - Present

  * Manage operations team acting as a liaison between our internal team and customer base. * Manage operations team acting as a liaison between our internal team and customer base.



TRAFFIX

• Canada
• Truck Transportation
• 400 - 500 Employee

• Enterprise Portfolio Manager

  • Jun 2018 - Feb 2020

  Enterprise Account Manager• Manage largest in-house account while maintaining $150K+ GP month over month.• Responsible for 350+ shipments per month (4 main accounts covered)• Cleared $187K GP in April 2019 eclipsing largest month of GP in company history.• Increased monthly GP(AVG) of 2nd largest account by 19% and load volume by 31% since September 2019 Enterprise Account Manager• Manage largest in-house account while maintaining $150K+ GP month over month.• Responsible for 350+ shipments per month (4 main accounts covered)• Cleared $187K GP in April 2019 eclipsing largest month of GP in company history.• Increased monthly GP(AVG) of 2nd largest account by 19% and load volume by 31% since September 2019



RR Donnelley

• Enterprise Account Executive at RR Donnelley

  • Mar 2017 - Jun 2018

  Account/Business Development Manager• Managed largest in-house account maintaining $72K+ GP month over month (accounting for 45% of total office GP)• Effectively utilized Salesforce.com for client prospecting and pipeline management and RR Donnelley's software to manage daily operational tasks such as account management, invoicing and tracking shipments.• Present the value of RR Donnelley's Logistic services to prospective and existing clients.• Collaborate with internal departments to ensure world class customer service on every shipment.



McLaughlin Motors - Cadillac Volvo Subaru

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Quality Assurance Representative/New Business Development

  • Jul 2014 - Mar 2017

  Designated to contact dealership sales and service customers via phone/email to ensure complete customer service satisfaction. Designated to encourage customers to respond to manufacturer's Customer Satisfaction Index (CSI) surveys to improve dealership rankings. Response rate improved 7% during my tenure and is 20% above benchmark goal and consistently high among respective manufacturers. Designated to formulate action plans with sales/service personnel when customer satisfaction issues needed attention.



The Hertz Corporation

• New Zealand
• Travel Arrangements
• 300 - 400 Employee

• Location Manager

  • Jan 2014 - Jul 2014

  Managed two departments (Gold Choice/Exit Gate) at O'Hare International Airport location with fourteen total union employees under my direct supervision. Increased Fuel Purchase Option (FPO) from 14.67% per transaction to 19.91% within first month of being department head.

• Branch Manager

  • May 2011 - Jan 2014

  Branch revenue increased 31% year over year. Consistently met/exceeded company benchmarks for customer satisfaction (Net Promoter Score). Consistently conducted successful sales calls (inside and outside) with commercial accounts and secured rental exclusivity contract with branch market's largest auto body accounts.