Physical Security Specialist

• May 2023 - Present

Systems Administrator

• Jun 2022 - May 2023

Monitoring Center Manager

• May 2015 - Jun 2022

Responsible for managing dispatch operations/video monitoring center staffCompany core infrastructure to include firewall and server maintenance at the OS level (patches, software updates, configuration changes.)24x7 after hours support for monitoring center/dispatch operations staff in the event of technical issues after hours.Act as a point of escalation for the tech support team to troubleshoot and resolve issues with customer CCTV systems such as equipment failure, initial setup and ongoing maintenance of the customers equipment. As well as assist with first time setup of monitoring customers CCTV systems, remotely to ensure devices are correctly configured to communicate with the monitoring center and that the analytics in the customers cameras are configured in a way to minimize nuisance/false alerts. Provide accurate and detailed reporting of systems generating high number of false alerts in a proactive effort to identify and correct issues, if it is at the configuration level or notifying the customer of action needed on their end to correct the issue.Provide accurate and detailed reporting of customer data usage of wireless system to mitigate overages as quickly as possible. Notifying customers of issues locally that are causing nuisance alerts where configuration changes can’t correct the issue.Proactively review, daily and weekly, systems experiencing issues communicating with the monitoring center or no longer appear to be online in an effort to mitigate customer risk/vulnerability.Act as point of escalation for customers experiencing issues with their equipment to ensure their needs are metAssist with assigning daily tech support tasks to include onboarding new clients, programming incoming equipment, shipping and receiving of equipment. Provide training for new dispatchers/operators as well as ongoing and quarterly training for dispatchers/operators with the assistance of the dispatch supervisor. Show less

Security Specialist

• Feb 2013 - May 2015

I managed a CCTV upgrade project in 500 locations, verified system configuration, camera programming and camera coverage with technicians in the field and reported progress of said project weekly to management for analysis. I reviewed all guard service requests for retail locations to determine whether or not service was necessary, implemented a process to eliminate guard service where possible resulting in cost reduction. I was responsible for the tasks of CCTV administration, programming, installation, troubleshooting, system updates and maintenance of CCTV devices as well as a database and user access management for CCTV systems. I worked on a continual bases with Central Station Alarm Monitoring centers for the installation of alarm system, troubleshooting of failed equipment, network connectivity as well as other general administrative issues such as reporting. Show less

Retail Asset Protection Analyst-Sprint Corporate Security

• May 2008 - Feb 2013

Through daily management of a Loss Prevention/Asset Protection Program I produced analysis and tracking reporting of weekly and monthly losses, which were then utilized by management to make decisions and budget development. I was responsible for the tasks of CCTV administration, programming, installation, troubleshooting, system updates and maintenance of CCTV devices as well as a database and user access management for CCTV systems. I worked on a continual basis with Central Station Alarm Monitoring centers for the installation of alarm systems, troubleshooting of failed devices, network connectivity as well as other general administrative issues such as reporting. I managed various large projects such as renovations and upgrades as well as managing guard services for overnight and extended projects, tracking updating and reporting of progress, issues and completion of said projects Prior to being a Retail Asset Protection Analyst I was also a uniformed security officer assigned to the Sprint account. In this roll I worked as a foot patrol officer, building officer,mobile patrol officer, concierge, flex officer, dispatch operator, access control specialist and supervisor. My duties included responding to fire emergencies, medical emergencies, elevator entrapment, suspicious persons, packages and vehicles. As a supervisor I oversaw anywhere from 8-18 officers depending on which shift I worked at the time. I was responsible for scheduling, payroll, personnel inspections as well as other duties as assigned. I worked closely with my management team as well as the client to ensure needs were met in a timely manner. Show less

Assistant Manager

• Oct 1999 - May 2008

Financial Reports Loss Prevention/Theft Incident Reporting Financial Reports Loss Prevention/Theft Incident Reporting