Experience

National Milk Records (NMR)

• United Kingdom
• Dairy Product Manufacturing
• 1 - 100 Employee

• Customer Services Team Member & Project Coordinator

  • Apr 2010 - Present

  In recent years, my role supporting NMR’s animal identification arm Nordic Star, has evolved to incorporate the strategic growth of genomic testing sales streams. Currently, my work comprises:- Order processing and issue resolution for Nordic Star customers across the UK- Supporting managers' strategic marketing decisions for Nordic Star- Keeping abreast of updates in animal identification, including new authorisation systems- Leading on team development across Nordic Star and genomic testing services- Representing Nordic Star and NMR at industry events- Coordinating NMR’s genomic sampling service, including scheduling testing and liaising closely with field staff, partner organisations and customers- Responsibility for running the data quality management for all NMR tested samples.- Subject matter expert for in-house genomic servicesMy recent achievements have included:- Leading on the incorporation of Nordic Star tissue sampling tags into genomic testing services, securing Nordic Star as a preferred supplier for more customers.- Leading the AHDB TB project team, scheduling tests and ensuring data integrity for over 10,000 cow samples.- Acting as subject specialist during the logistical integration of the Zoetis/Clarifide genomics testing service, working with senior partners, vets, and field staff to process data, collate customer insights and advise senior managers. - Working with developers from Uniform Agri to inform the app’s functionality for farmers ordering tags. - Representing Nordic Star in Whitehall as part of DEFRA’s consultation on the implementation of compulsory EID for cattle. - Travelling to Dusseldorf with the Nordic Star Business Manager on a relationship-building exercise to meet our tag suppliers. Show less

• Print Room Operative

  • Jul 2008 - Apr 2010

  In 2009, I worked with the Print Room Manager and Nordic Star Business Manager to set up the laser engraving machine for Nordic Star’s cattle ear tags service and created process documents to support this. My day-to-day role involved cattle tag laser engraving, printing milk production reports as part of the NMR service for farmers, and providing internal and external printing as required.



National Railway Museum

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Exhibition Assistant

  • Sep 2006 - Jun 2008