James Singletary
Customer Support Technician at Astro Gaming, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Computer and Information Technology
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Experience
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Customer Support Technician
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Aug 2015 - Present
Support hundreds of gamers with state of the art Gaming Headsets over email and social media. Provide assistance with testing new product before shipment as well as also attending events to promote the products. Support hundreds of gamers with state of the art Gaming Headsets over email and social media. Provide assistance with testing new product before shipment as well as also attending events to promote the products.
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WGT Media Inc
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United States
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Entertainment
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1 - 100 Employee
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Customer Support Representative
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May 2014 - Jun 2015
Provided customer support for thousands of avid players on the WGT Golf Platform, Mobile Application, and Facebook Baseball game. Assisted players on the weekends via forum moderation. Helped test some of the new features for both games and also helped set up Twitch for our team. Provided customer support for thousands of avid players on the WGT Golf Platform, Mobile Application, and Facebook Baseball game. Assisted players on the weekends via forum moderation. Helped test some of the new features for both games and also helped set up Twitch for our team.
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BOKU, Inc.
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United States
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Customer Support
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Apr 2010 - Apr 2012
Handled Mobile requests for hundreds of users around the world. Worked during the night shift as well as morning shifts to assist in the company's needs. Handled Mobile requests for hundreds of users around the world. Worked during the night shift as well as morning shifts to assist in the company's needs.
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Wells Fargo Insurance Services
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United States
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Insurance
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700 & Above Employee
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IT
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Aug 2009 - Jan 2010
Successfully helped migrate an entire branch of the company from an older platform to a newer and secure platform. Successfully helped migrate an entire branch of the company from an older platform to a newer and secure platform.
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Education
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2009 - 2010
Year Up San Francisco Bay Area
Computer Networking -
2003 - 2007
School of the Arts
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City College of San Francisco
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