James Sims
QA Engineer at Rave Mobile Safety- Claim this Profile
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Topline Score
Bio
Credentials
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Certified SAFe® 5 Practitioner
Scaled Agile, Inc.Aug, 2020- Nov, 2024 -
ARC Specialist
Airline Reporting CorporationJan, 2008- Nov, 2024
Experience
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Rave Mobile Safety
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United States
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Software Development
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100 - 200 Employee
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QA Engineer
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Jan 2021 - Present
Member of the highly valued Quality Assurance team responsible for critical, public safety web and mobile products working directly with Product, Engineering, and Design teams to define requirements, acceptance criteria, and maintain a prioritized backlog to achieve product roadmap goals. Define full-coverage strategies to manually test new features and expose regressions in existing functionality on web-based and mobile (iOS / Android) applications within sprint time constraints. Write clear and concise bug reports and user stories for engineering to quickly implement requirements and fixes. Collaborate with Product and Engineering to identify work that could be deferred to future sprints when blockers appear that may jeopardize higher-valued deliverables. Maintain test platforms with latest builds and patches in physical and virtual (Kubernetes) environments. Represent QA in pre and post-release meetings. Connect with QA Automation team to reduce gaps in campaign coverage. Show less
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Amadeus
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Spain
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IT Services and IT Consulting
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700 & Above Employee
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Software Engineer
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Dec 2018 - Dec 2020
Member of the global development engineering services organization. Defining and implementing team requirements for new JIRA projects, adding features to existing projects, troubleshooting reported issues, educating users on current functionality, and explaining why some requests cannot be fulfilled due to impact on global platform.Platform governance:- Subject matter expert on JIRA best practices.- Collaborate with technical team to define, maintain, and prioritize product backlog.- Conduct Investigations using JQL, SQL (MySQL/PostgreSQL), Python scripts, and MS VSCode.- Provide illustrative documentation and contributions to blogs.- Research, test, and document JIRA plugins as possible solutions.- Represent Amadeus at annual Atlassian Summit. Show less
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Technical Business Analyst
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Apr 2016 - Dec 2018
Product owner for Amadeus Loyalty (SaaS based) product responsible for working directly with customers on product requirements for web-based and mobile solutions. Provided support to commercial organization for responses to request for proposals.Amadeus Loyalty product is highly configurable. As new functional requirements were identified, worked with the engineering team to determine which functionalities could be addressed through configuration updates or required new development. Created UX mockups and reviewed with the customer(s). Advised best options leveraging extensive knowledge of loyalty programs. Conducted innovation sessions during iteration sprints to experiment new ideas for enhancements and to keep teams engaged.Managed the product roadmap including prioritization of the backlog. Conducted regular meetings with the customer and sales teams to refine user stories and adjust priorities as the customer(s) needs change. Conducted weekly meetings with sales and sales support to assist with fielding questions they would receive from customers.SME for Loyalty product lending support to the customer service team to determine if reported issues were problems or required new functionality. The Loyalty product depends on extensive amounts of data from internal and external sources. Considerable data analysis is needed for evaluating new features and trouble shooting. Investigated and verified database values, third-party integrations, administration settings in staging and production.Coordinated delivery of new functionality with engineering, releasing and operations teams. Supported the customer(s) through implementation of new features and loyalty programs. As the one responsible for final acceptance of new functionality, worked as needed with QA teams to ensure acceptance criteria has been met.Collaborated on innovation projects and hacks resulting in industry presentations and inclusion in a defensive publication for a well-received innovation project. Show less
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Quality Assurance Engineer
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Nov 2010 - Apr 2016
Collaborated with product and engineering teams in Agile-Scrum events to clarify and design thorough test campaigns ensuring customer requirements were met with quality, value, and on-time delivery of features for multi-tier applications. Incorporated functional and non-functional requirements into testing strategies. Designed manual regression campaigns and cases for automation. Identified new feature coverage gaps and necessary modifications. Analyzed output of automated campaigns to identify potential bugs and improve overall test coverage.Consulted with customers to provide testing scope, troubleshooting, and feedback for customer-submitted bug reports. Supported code delivery activities and communications to customers.- Represented QA in weekly product backlog grooming, sizing meetings, and sprint demos.- Worked closely with product owner to refine acceptance criteria.- Reviewed and provided feedback on functional documentation and usability.- Assisted customer support with troubleshooting of customer issues.- Collaborated with product owner on the severity of identified issues.- Triaged defects and provided reports to development teams: supportive logs, screenshots, console errors, XML request & response analysis, and reproduction steps. Show less
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TSYS
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United States
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Financial Services
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700 & Above Employee
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Travel Systems Administrator
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Apr 2007 - Oct 2010
Promoted to provide subject matter expertise and administer travel-related and call center applications, industry and company processes, and client loyalty program rules. Created requirements documents detailing the functionalities needed to develop a proprietary loyalty platform providing an interface for travel agents and a white label interface for loyalty program end users. Worked with internal business operations, accounting, and engineering teams to provide subject matter expertise and analysis of API error responses. Designed and executed QA testing campaigns. Liaison for TSYS to external travel partners.Negotiated increases to several airline commission agreements. Managed ROI and requirements gathering which led to budgetary approvals for custom developments with a travel partner and the creation of an enhanced airline ticket exchange & refund desk to increase revenue.- Coordinated executive level workshops to determine details of the partnership(s).- Subject matter expert for client inquiries, internal developments, and application processes.- Investigated & tracked issues for e-Commerce products.- Reported vendor commission revenue statistics to management and executive teams.- Adept at communicating technical travel data to nontravel professionals.- Researched, documented and managed product implementation projects and upgrades.- Facilitated ‘train the trainers’ sessions and refresher courses pertaining to global distribution system (GDS) functionalities, e-commerce products and travel industry standards. Show less
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Senior Quality Control Specialist
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Oct 2002 - Apr 2007
Responsible for industry-mandated daily and weekly sales report reconciliations and submissions. Worked closely with accounting team to ensure proper client billing. Verified internal and client programs policies were being met. Liaised with management teams to provide potential employee training opportunities. Investigated, documented, and escalated issues to appropriate internal management and/or external partners.- Evaluated call center recordings for quality and identification of potential improvements- Educated, trained, and coached call center agents and management- Analyzed trends to provide recommendations for continuous improvement Show less
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CWT
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United States
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Travel Arrangements
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700 & Above Employee
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Quality Control and Ticketing Specialist
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Aug 2000 - Sep 2002
Verified all travel reservations adhered to corporate travel policies set by each client. Processed tickets, exchanges, voids and refunds. Monitored automation QA and Ticketing queues. Collaborated with management regarding agent performance and conducted agent coaching sessions as needed. Assisted management with VIP and customer service issues. Assisted system administrator with updates to quality control/ticketing process flows and creation of efficient macros. - Initially trained as a corporate travel agent using Worldspan GDS followed shortly with Sabre GDS. - Promoted to QC/Ticketing desk quickly after recognition for accuracy and attention to details. Show less
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Education
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1988 - 1990
University of North Carolina at Pembroke
Biology/Biological Sciences, General
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