Experience

DC Industries Inc.

• Canada
• Construction
• 1 - 100 Employee

• Project Coordinator

  • May 2021 - Present

  • Implementation of lighting control systems in commercial and industrial buildings with the advantages of drastic energy savings and complete manipulation of all lighting fixtures. • Setting up the lighting management system specifically to the client’s requirements and requests. • Supervised, assigned onsite installation and commissioning of the lighting control system tasks for 4 technicians. Report daily site progress and project milestones to operations manager and client. • Worked directly with the electrical contractor, electricians, design team, general foreman and facility personnel to resolve deficiencies. • Provide onsite software system training to electrical contractors and building facility managers. • Install, connect central server, lighting control panel servers and switches. • Change and verify unique IP addresses according to the client organization’s network. • Linux server setup, programming and launching. Make database changes as necessary. • Coordinated travel and lodging for team and complete expense reports. Show less



LCBO

• Canada
• Retail
• 700 & Above Employee

• Fixed Term Employee (Seasonal)

  • Dec 2020 - Dec 2020

  • Provided key performance behaviours including Customer Centric, Accountability and Collaboration. Focused on customer as primary responsibility and prioritized customer service ahead of other job tasks. • Adhered to LCBO’s Code of Business Conduct, to the spirit, principles and requirements of occupational health and safety policy, regulations and standards. • Followed government mandated co-vid19 protocols for PPE, hourly store cleaning and after each customer. • Proactively applied Check 25 Challenge & Refusal policy and accurately documented on register. • Accurately processed cashiering transactions with minimal shortages/overages of small amounts only. • Demonstrated a polite/courteous, happy, enthusiastic and personable demeanor. • Greets customers, offers payment options, Air Miles, cashback, confirms amount of sale, offers carry-outs for large purchases Show less



Hard Rock Ottawa

• Canada
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Table Games Dealer - 3

  • Aug 2018 - Mar 2020

  • Adhere to all Hard Rock and AGCO policies and procedures when dealing assigned games as well as off the gaming floor. Maintain confidentiality of company’s proprietary business. • Possess an AGCO Category 2 Gaming Assistant License. • Provide patrons with excellent customer service, pleasant/lite-hearted conversation promoting a positive relationship, possess a calm demeanor, amicably resolve patron concerns while maintaining the utmost confidentiality and ensuring customer enjoyment and return play. • Ability to deal and perform assigned functions for Texas Hold’em Poker, Roulette, Blackjack, Pai Gow and novelty card games with precision, efficiency while ensuring patron bets are within table parameters. • Consistently ‘call the game’, maintain a tidy, easy to count ‘cheque’ rack, immediately advise supervisor of any issues, irregularities or patron concerns. • Maintain a positive attitude, consistently punctual for start of shift and all return from breaks thus ensuring co-worker breaks are on-time. • Constantly ensure a safe, professional, friendly work environment for customers and staff. Show less



DC Industries

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Technician Supervisor

  • Nov 2014 - Aug 2018

  • Implementation of lighting control systems in commercial and industrial buildings with the advantages of drastic energy savings and complete manipulation of all lighting fixtures. • Setting up the lighting management system specifically to the client’s requirements and requests. • Supervised, assigned onsite installation and commissioning of the lighting control system tasks for 4 technicians. Report daily site progress and project milestones to operations manager and client. • Worked directly with the electrical contractor, electricians, design team, general foreman and facility personnel to resolve deficiencies. • Provide onsite software system training to electrical contractors and building facility managers. • Install, connect central server, lighting control panel servers and switches. • Change and verify unique IP addresses according to the client organization’s network. • Linux server setup, programming and launching. Make database changes as necessary. • Coordinated travel and lodging for team and complete expense reports. Show less



Shoeless Joe's Sports Grill

• Front of the House Manager

  • Aug 2014 - Nov 2014

  Responsible for front of the house restaurant operations: ensuring systems and standards are compliant; customer service, engagement and experience; continuous development, motivation and training of FOH staff; supervising shifts; scheduling and budget control; open and close of restaurant; legislative compliance; general cleanliness; incentive programs; inventory control; completing of daily and weekly reports. Responsible for front of the house restaurant operations: ensuring systems and standards are compliant; customer service, engagement and experience; continuous development, motivation and training of FOH staff; supervising shifts; scheduling and budget control; open and close of restaurant; legislative compliance; general cleanliness; incentive programs; inventory control; completing of daily and weekly reports.



Rideau-Carleton Raceway Slots

• Dual Rate Slot Shift Manager

  • May 2006 - Jan 2014

  • Compliant with internal policies, procedures and controls, Gaming Control Act, Freedom of Information and Privacy Act, Responsible Gaming and other related provincial legislation • Provided outstanding customer service and engagement. Managed and developed slot operations and housekeeping staff to meet and exceed performance expectations by establishing and maintaining a positive work environment and employee relationships. • Worked closely with the site’s Electronic Gaming Officer with regards to slot machine testing, inspections, assessing public interest issues pertaining to gaming complaints/violations and the site’s project scheduling and reporting. • Control and diffuse difficult/confrontational customer situations. Thereby ensuring a safe and healthy environment for internal and external stakeholders • Implement employee training, ensure staff are compliant with all regulations and legislation, complete semi-annual performance appraisals and provide recognition and corrective counseling. • Collect, analyze, interpret slot machine data to determine optimum gaming. • Made recommendations in the hiring, training, evaluating, rewarding and applying corrective counselling to staff. • Controlled departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc. • Lead role for staff on monitoring, updating employee attendance management database and handling issues in a timely manner resulting in 90% increase of employee acknowledgment of their attendance issues • Updated databases for customer service, responsible gaming and player information repository. • Maintained general awareness of gaming operations at all times, ensuring a harmonic structure between projects, monitoring an active gaming floor and complying with security policies and procedures in order to secure company assets. Show less



OLG

• United Kingdom
• Engineering Services
• 1 - 100 Employee

• Slot Shift Supervisor

  • Dec 2004 - May 2006

  • Managed, coached and developed slot operations and housekeeping staff for consistent compliancy with stringent gaming regulations, regulations, internal controls, policies and procedures to meet and exceed individual and company performance expectations. Thereby establishing and maintaining a positive work environment and employee relations• Proactive in providing the highest degree of integrity related to customer service excellence resulting in an amicable entertainment establishment and a higher volume of patron visits.• Assigned rotating daily work assignments for slot attendants/technicians and housekeeping staff. • Constantly monitored of gaming operations ensuring cleanliness and a safe work environment. • Worked closely with all departments: Surveillance, Security, Audit, Marketing, Cage & Coin.• Utilized Responsible Gaming techniques (one on one conversation) for patrons displaying signs of fatigue, irritability or excessive gambling. • Controlled and diffused challenging patron incidents. Escalate when necessary. • Maintained the slot and housekeeping department’s Business Contingency Plan• Maintained and monitored employee scheduled hours and ensured proper floor coverage is assigned during peak and/or promotional periods. Show less

• Slot Technician

  • Dec 2003 - Dec 2004

  • Completed maintenance and repair of all slot machines and related equipment.• Installed, removed and converted slot machines as necessary. Performed necessary testing prior to machines being made available for patron use. • Performed machine integrity testing with site’s Electronic Gaming Officer.

• Operations Technician

  • May 2003 - Dec 2003

  • Monitored all equipment, applications (OLGS, GNS, CIS, IDS, LAMS, GDMS) and processes as assigned.• Coordinated routine hardware maintenance as per published procedures.

• Player Services Representative/Lead

  • Feb 2002 - May 2003

  • Adhered to OLG’s policy for the use of valid government photo ID when completing patron transactions; verifying and updating client information, while maintaining customer confidentiality.• Resolved patron concerns and escalate major challenges in detail to customer service manager.• Promoted and assisted in the launch of OLG’s and site specific promotions.



21st Century Sales & Marketing

• United States
• Gambling Facilities and Casinos

• Sales and Business Manager

  • Sep 1999 - Jan 2002

  • Developed and managed a start-up custom wire harness company to a profitable business within 12 months by attaining 47 accounts generating in excess of $22,000.00 sales per month • Developed and managed a start-up custom wire harness company to a profitable business within 12 months by attaining 47 accounts generating in excess of $22,000.00 sales per month



Quick Cable Canada

• National Account Manager

  • Apr 1995 - Sep 1999

  • Oversee day to day operations of wholesale accounts for battery connectors, OEM cables and accessories. • Developed monthly trade promotions and seasonal booking programs. Assistant Plant Supervisor • Scheduled daily production and maintenance, supervised 19 production/warehouse employees. • Maintained safety awareness and modified work processes through training, resulting in fewer worker compensation claims. • Improved communication between purchasing and sales departments through weekly meetings and updates of large customer purchases. Resulted in improved customer service, repeat business and increased sales. Show less



J.M.P.S. Contracting

• Owner/Operator

  • Dec 1990 - Apr 1995

  • Owner/Operator for delivery of Canada Customs bonded air/ocean freight. Acquired the warehousing and deliveries of a large international cosmetics company increasing revenues 15%. • Owner/Operator for delivery of Canada Customs bonded air/ocean freight. Acquired the warehousing and deliveries of a large international cosmetics company increasing revenues 15%.