Experience

SAI Digital

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • Oct 2022 - Present

  • Responsible for managing and delivering end-end digital eCommerce projects. • Deliver multiple Online Projects simultaneously • Ensure projects are completed in a timely fashion and within budget while maintaining strong client relationships & managing/meeting expectations. • Working alongside a highly talented and award-winning development team, UX designers and eCommerce specialists. • Ensure stakeholders are informed of the project status, risks and issues • Ensure benefits to customers, partners and stakeholders are clear and projects are delivered to expectations • Participate in operational planning within the internal teams • Identify issues and risks as they affect project deliverable time, quality, resourcing, budget and other project considerations • Support and drive continuous improvement in project processes and deliverables • Ability to lead and coach a team – conduct regular team meetings, present company information in a way that is meaningful to our team.



Optiseller

• United Kingdom
• Internet Marketplace Platforms
• 1 - 100 Employee

• Professional Services Manager - Australia

  • Feb 2022 - Oct 2022

  • Manage Services in Australia and all related team members• Manage relationship with existing clients• Support Managing Director and partnerships manager in gaining new partnerships/commercial agreements by presenting and doing demonstrations for prospective partners and clients• Manage the more complicated technical consulting projects • Provide software tools and create documentation such as solution design reports and diagrams, project plans and technical scoping questionaries' for the team to use on their projects • Work with Data and AI manager on developing new power BI reporting to get insights on Optisellers Australian customer base• Conduct regular 1 to 1’s and team meetings• Act as Mental health first aider for the Australian team and work with HR manager on new initiatives for wellness and team health• Manage operations of Australian business alongside managing director

• E-Commerce Implementation Consultant

  • Dec 2020 - Mar 2022

  • Manage enterprise level end to end technical integration and marketplace onboarding projects• Conduct technical scoping meetings and run workshops with sellers and partners, often involving cross-functional teams in different sizes and industries• Take developer team through API architecture and provide solutions consulting on how to best integrate industry standard e-Commerce platforms, ERP systems, product, inventory, order, fulfilment, CRM and help desk systems• Create solution design reports and project plans with sellers and partners• Work with design and marketing teams on store and listing design • Take customer service teams through workflows and tools for managing buyer communications• Advise warehouse teams on best practices for shipping configurations • Provide guidance on data preparation and SEO considerations • Utilise project management tools and methodologies to keep projects on track and budget• Teach large brands often approaching D2C e-Commerce for the first time, how to be successful selling online and take advantage of an Omnichannel strategy• Take finance teams through reporting infrastructure and KYC requirements for payments configurations• Provide training and support to the rest of the e-Commerce consultancy team• Give weekly project updates to both internal business and client sales teams



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• System Integration Specialist

  • Nov 2019 - Dec 2020

  • Manage SMB and Enterprise onboarding projects for eBay Australia • Consult with sellers and suggest the best solutions to integrate both technically and operationally with eBay, from simple manual solutions to fully automated enterprise level solutions• Where required, implement the solutions, gaining access to sellers’ internal systems and installing and using middleware plugins to connect product, inventory, order, fulfilment, CRM and help desk systems or exporting and preparing product data CSV’s• List products on eBay and ensure they are optimised with required data points for maximum visibility and compliance• Advise on shipping/fulfilment configurations, industry best practices and setup of rate tables and calculators• Create the storefront by uploading banners and logo’s, creating store policy copy, setting up category trees and merchandising the storefront for ‘best-in-class UX • Advise, assist, and perform end to end testing to ensure integration is working successfully before launching the sellers eBay store • Setup marketing and advertising campaigns, advising sellers of best practices, and providing training on setup• Ensuring on boarded sellers launch, with marketplace success, providing guidance on key e-Commerce concepts and retail standards such as SEO, Advertising, Data, Fulfilment and buyer expectations• Manage SMB channel partner questions through SMB integration inbox and respond and resolve integration inbox queries as per agreed priority and SLAs

• Growth Specialist

  • Feb 2019 - Nov 2019

  • Help new sellers gain an in-depth understanding of the eBay platform and all the tools and programs they can leverage to increase their visibility and improve their sales success• Manage a pipeline of small to enterprise level businesses across various categories, for the crucial 4 months post onboarding where churn risk is at its highest.• Use reporting systems such as traffic and sales trackers to get insights on where improvements can be made to seller’s stores and create growth strategies based on data• Secure unique inventory from sellers for deals and other marketing activity on site • Give sellers an in-depth knowledge of key e-commerce concepts such as SEO, Fulfilment, Retail standards & buyer expectations, advertising, and promotions • Manage accounts the crucial 4 months post onboarding where churn risk is at its highest