Experience

The Niello Company

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• IT Network Technician

  • May 2014 - Present

• Service Advisor Assistant

  • Oct 2012 - May 2014

  Assist Service Advisors

• Service Appointment Coordinator

  • Sep 2011 - Oct 2012

  Scheduling appointments for luxury line service department, handling up to 80 calls per day. Assisted clients with general vehicle service questions as needed. Managing loaner fleet of 30 service vehicles; which included verifying condition of vehicles, checking vehicles in and out, and making sure necessary maintenance were performed. Assisted with opening and closing of service shop.



U.S. Air Force Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Technical Sergeant

  • Aug 1994 - Present

  Work-group management (information systems and technology support) functions. Managing hardware and software. Performed configuration, management, and initial diagnostics of information systems. Coordinating and documenting information systems repairs. Running system diagnostics and determining the cause of hardware and software failures. Removing and replacing components and peripherals to restore system operation. Installing and configuring software operating systems and applications Used systems such as DRA, Active Directory and DameWare mini remote control to add/modify/delete users as well as access computers remotely. Provided customer service to assist in operation, restoration, and configuration of information systems. Preparing and processing information systems requirements to support mission needs. Monitoring and managing information system security programs. Reporting security incidents and formulating and applying corrective security procedures. Served as the Equipment Custodian; which accounted for approximately 45 computers, 5 notebooks, 10 printers and all related computer peripherals Also served as Records Custodian; which managed all squadron records (paper or electronic) according to federal regulations. Show less



Health Net

• United States
• Insurance
• 700 & Above Employee

• Customer Service Rep

  • Jun 2011 - Sep 2011

  Services prospective members, enrolled members, providers, employers, vendors and other customers. Responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses and for entering accurate information into the customer database. Services prospective members, enrolled members, providers, employers, vendors and other customers. Responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses and for entering accurate information into the customer database.



The Niello Company

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Detailer

  • Aug 2010 - Jun 2011

  Worked my arse off for almost minimum wage and liked it Worked my arse off for almost minimum wage and liked it



CSAA Insurance Group, a AAA Insurer

• United States
• Insurance
• 700 & Above Employee

• Global Help Desk Specialist

  • Oct 2003 - Apr 2009

  Provided product knowledge in the resolution of basic and complex agent questions. Coached front line agents on specific line of business products, procedures, and systems to complete a transaction and maximize agent productivity and knowledge. Served as technical/functional expert and service delivery role model for all agents. Provided deep level understanding of the policies and procedures. Provided feedback to Training, Quality Assurance and business owners about specific product, system training or coaching. Received inbound telephone requests for membership, auto and homeowners products. Membership duties included: open, review, research, update, process payments and close memberships, as well as cross sell any additional products and or services that may be beneficial for our members. Auto and Homeowners underwriting duties included review, update, process payments, and help determine additional coverage’s when needed for policies Show less



Golden 1 Credit Union

• United States
• Banking
• 700 & Above Employee

• Member Service Rep 3/Call Center Rep 2

  • Mar 1998 - Sep 2002

  Processed member account transactions, opening, servicing, billing issues and closing accounts. Conducted consumer loan interviews, disbursed loans. Processed needed DMV paperwork to make changes and transfer title. Assisted in training new branch employees in teller functions. Ordered misc. office supplies for branch of 20 employees. Processed member account transactions, opening, servicing, billing issues and closing accounts. Conducted consumer loan interviews, disbursed loans. Processed needed DMV paperwork to make changes and transfer title. Assisted in training new branch employees in teller functions. Ordered misc. office supplies for branch of 20 employees.