Experience

CSE Software Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Architect

  • Sep 2021 - Present

  As a Technical Architect for CSE Software, I am the leader of several small teams of developers working to develop new software and enhance existing software for our customers. To that end, I lead architectural discussions and direct my teams to implement the right solution. Focused primarily in C# and Typescript, work on these projects also branches into JSON encoding, HTML and CSS, XAML, YAML, and SQL.

• Enterprise Software Developer

  • Jul 2019 - Sep 2021

  As an Enterprise Software Developer for CSE Software, I am part of several small teams of developers working to develop new software and enhance existing software for our customers. To that end, I constructively engage in architectural discussions and work with my teams to identify the right solution before working together to make that solution a reality. Focused primarily in C# and Javascript, work on these projects also branches into JSON encoding, HTML and CSS, XAML, YAML, and SQL.

• Quality Assurance Analyst

  • Sep 2016 - Jul 2019

  As a Quality Assurance Analyst for CSE Software, I provided a last line of defense for the quality of a software or hardware solution before it was delivered to a customer. No project reached a customer's hands without me or my peers reviewing it, identifying bugs and usability concerns to be addressed, and asking the necessary questions to ensure the development team had reviewed all necessary angles.

• Support Analyst

  • Feb 2015 - Sep 2016

  As a support analyst for CSE Software, I worked with my peers to maintain 24/7/365 telephone and email support for over a hundred separate programs. During my time in Support at CSE, we maintained a strict response-time policy of a live representative on any phone call within three rings and an answer to any normal-priority email communication within 30 minutes. I was able to contribute to one of the highest-quality support teams in the world.



Baelworker Solutions

• CEO

  • Dec 2002 - Present

  Clan Raven, Inc. was the blanket name given to all of my entrepreneurial endeavors until August of 2014 when it became Baelworker Solutions. Within the umbrella of Baelworker Solutions exists writing endeavors under the Clan Raven, Inc. label, False Hero Productions video endeavors, Stygian Stitches tailoring and custom cloth wares, Section XIII video gaming components, Sons of Thunder novelties and board games, and the Baelworker System tabletop gaming platform. Clan Raven, Inc. was the blanket name given to all of my entrepreneurial endeavors until August of 2014 when it became Baelworker Solutions. Within the umbrella of Baelworker Solutions exists writing endeavors under the Clan Raven, Inc. label, False Hero Productions video endeavors, Stygian Stitches tailoring and custom cloth wares, Section XIII video gaming components, Sons of Thunder novelties and board games, and the Baelworker System tabletop gaming platform.



Advocate Radiology Billing & Reimbursement Specialists, LLC

• Charge Entry

  • May 2013 - Feb 2015

  Monitored six or more clients on a daily basis for accuracy in charge entry, managed tasks relating to six or more clients to insure client satisfaction and retention, spot checked for errors in charge entry and maintained email communication with client managers, manually entered medically coded charges and patient demographics. Monitored six or more clients on a daily basis for accuracy in charge entry, managed tasks relating to six or more clients to insure client satisfaction and retention, spot checked for errors in charge entry and maintained email communication with client managers, manually entered medically coded charges and patient demographics.



G&D Integrated

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Mispick Investigator

  • Jun 2012 - May 2013

  Picked merchandise carts of hardware and components for mining construction, investigated errors in the picking process, ran all necessary power equipment to safety requirements and specifications (fork truck, motorized pallet truck, order picker truck, sidewinder truck), maintained communication with client contacts for order accuracy, maintained spreadsheet with detailed information on mispicks. Picked merchandise carts of hardware and components for mining construction, investigated errors in the picking process, ran all necessary power equipment to safety requirements and specifications (fork truck, motorized pallet truck, order picker truck, sidewinder truck), maintained communication with client contacts for order accuracy, maintained spreadsheet with detailed information on mispicks.



AgReliant Genetics, LLC

• United States
• Biotechnology Research
• 300 - 400 Employee

• Elisa Tester

  • Aug 2011 - May 2012

  Tested corn seed for ELISA traits, participated in wet seed growth testing, participated in seed counting and quality checking, participated in moisture testing for seed, cleaned and used laboratory equipment. Tested corn seed for ELISA traits, participated in wet seed growth testing, participated in seed counting and quality checking, participated in moisture testing for seed, cleaned and used laboratory equipment.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Product Service Associate

  • Apr 2006 - Jun 2010

  Building product displays, merchandising product in six departments, managing time and special projects to accomplish department goals, maintain a safe and friendly work environment, clean and organize product, return product to shelves, assist in customer service and department coverage, run registers and point of sale transactions, mix and color paint, stock shelves, assist in product delivery to customer homes, assist in project consultation for customers, operate power equipment safely and efficiently (fork truck, side winder, order picker, and electronic pallet jack), assist in unloading shipment trucks and flatbeds, assist fellow employees in completing department work, assist in store re-merchandising and major display-oriented projects. Show less



Barnes & Noble

• United States
• Retail
• 1 - 100 Employee

• Bookseller

  • Nov 2004 - Apr 2006

  Returned product to stock, assisted in customer service, participated in point of sale transactions, maintained product zone integrity and appearance. Returned product to stock, assisted in customer service, participated in point of sale transactions, maintained product zone integrity and appearance.



SVI Systems

• United States
• Technology, Information and Internet

• Backup Lead, third shift

  • Nov 2004 - Apr 2006

  Managed a crew of five to seven associates, audited technical notes from other associates, performed phone-based troubleshooting for Video On Demand (VOD) equipment and Wireless Internet equipment in hotels. Managed a crew of five to seven associates, audited technical notes from other associates, performed phone-based troubleshooting for Video On Demand (VOD) equipment and Wireless Internet equipment in hotels.



Suncoast Movies

• Third Key

  • Nov 2001 - Jun 2004

  Engaged in retail customer service, returned product to stock in a timely fashion and maintained product shelves, engaged in manual pricing and price changes, monitored sale pricing for accuracy, opened and closed the store following established procedures, managed a crew of two to five people, engaged in change orders and till balancing, completed managerial paperwork. Engaged in retail customer service, returned product to stock in a timely fashion and maintained product shelves, engaged in manual pricing and price changes, monitored sale pricing for accuracy, opened and closed the store following established procedures, managed a crew of two to five people, engaged in change orders and till balancing, completed managerial paperwork.