Guest Services Manager

• May 2022 - Present

Oversee the entire Guest Services operations, including, but not limited to, scheduling, payroll, ordering, revenue management, accounts receivable and payable, guest recovery, and interdepartmental coordination. Oversee the entire Guest Services operations, including, but not limited to, scheduling, payroll, ordering, revenue management, accounts receivable and payable, guest recovery, and interdepartmental coordination.

Assistant Director Of Housekeeping

• Feb 2022 - May 2022

Responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Regional Manager of Operations

• Apr 2021 - Jan 2022

Authority and responsibility to direct all phases of daily operation at the location level (590 rooms: 7 lodges and 100 cabins.) While providing this direction, the Regional Operations Manager will fully support, monitor, and control all programs instituted by the individual departments. Responsible for maximizing sales at the location and controlling expenses at all operating departments, with the objective of meeting or exceeding budgeted profits while maintaining expenses at budgeted levels. Authority and responsibility to direct all phases of daily operation at the location level (590 rooms: 7 lodges and 100 cabins.) While providing this direction, the Regional Operations Manager will fully support, monitor, and control all programs instituted by the individual departments. Responsible for maximizing sales at the location and controlling expenses at all operating departments, with the objective of meeting or exceeding budgeted profits while maintaining expenses at budgeted levels.

Guest Services Manager

• Jun 2019 - Apr 2021

Director Of Guest Services

• Jan 2019 - May 2019

Front Office Manager

• Sep 2017 - Jan 2019

Night Manager

• Apr 2016 - Sep 2017

Front Office Supervisor

• Jan 2016 - Apr 2016

Night Manager

• Jun 2014 - Jun 2015

Guest Services Agent

• Oct 2012 - May 2014

Infantry

• Oct 2008 - Oct 2014