Experience

Harrogate Borough Council
• United Kingdom
• Government Administration
• 200 - 300 Employee
• Housing Options Support Assistant

  • Nov 2021 - Present


CNG Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Electricity Co-Ordinator

  • Feb 2021 - Nov 2021

  - Arranging contract renewals to maintain a high customer retention rate- Working closely with a small team to develop the Electricity department to aid in our company's expansion into the energy market- Aiding in the monthly billing run and any issues we encounter to invoice our electricity customers- Dealing with direct customer queries and complaints over the phone or email- Chasing any debts incurred by our customers to ensure all invoices are paid and arranging payment plans when required Show less

• Data & Metering Co-Ordinator

  • Jul 2018 - Feb 2021

  - Working with third-party companies such as Smart Metering Systems & Morrisons Data Services (G4S) to schedule appointments with customers - Co-ordinating various metering works including installations/removals with network engineers- Managing meter reader reports where any exception may be generated from lack of asset details or failed visits. We are required to investigate and correct any mistakes to ensure they don’t affect any customer accounts. This will be anything from an exchange we have missed to the meter or address being wrong.- Monitoring the status of any sites joining or leaving supply. This could be anything from the site not being de-appointed with G4S/Morrisons, or it could be something simple like the address has not been entered correctly in our customer systems.- Ensuring any readings that have failed validation in our billing system are submitted correctly.- When a reading has been validated but has failed validation on its way to XOSERVE (National Gas DataBase). We are required to investigate why the reading has failed validation and resubmit correctly.- Calculating and submitting AQ corrections. If a reading cannot be accepted because an AQ correction is needed - we would be required to work out the annual quantity of kWh used based on at least 9 -12 months worth of readings and submit this to XOSERVE.- Working through a variety of queries in the Data/AMR inbox, from internal agents to suppliers, customers, meter asset managers and more.- Address amendments to ensure XOSERVE, all of our internal systems and are compliant with Royal Mail Show less

• Energy Co-Ordinator

  • Apr 2016 - Jul 2018

  - Organising and responding to SAR (Shipper Agreed Read) queries from previous or incoming suppliers and amending the account accordingly. This would entail amending the reading, rebilling the account and providing the site with the relevant paperwork.- Working under strict deadlines for the monthly billing process, ensuring that over 45,000 customers bills are printed and distributed cyclically so as to inform customers of amounts due for gas usage- Handling any and all invoice, credit and financial queries- Providing excellent customer service by managing the supplies journey from start to finish as efficiently as possible Show less

• Office Admin

  • Aug 2015 - Apr 2016

  - Managing stock levels for all essentials used throughout the business, whether this be paper used for letters, customer invoices or toner and stationary for employee use- Basic understanding and capability of fixing all printers and scanners in the building so there is no disruption to any work being carried out by employees- Maintaining a clean and enjoyable working environment- Handling incoming and outgoing post and investigate returned post