Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Business Administration Manager

  • Jun 2022 - Present

  • Establish and maintain efficient customer service and human resources functions, ensuring smooth store operations. • Utilize payroll reports and collaborative practices to maintain payroll budget costs at 100% for Q1 2023. • Lead the hiring process, implementing strategies to attract and select top talent, resulting in 100% sales floor staffing from Q3 2022 to Q1 2023. • Utilize review process for colleague talent development, promotion, and customer satisfaction improvement. • Establish and maintain efficient customer service and human resources functions, ensuring smooth store operations. • Utilize payroll reports and collaborative practices to maintain payroll budget costs at 100% for Q1 2023. • Lead the hiring process, implementing strategies to attract and select top talent, resulting in 100% sales floor staffing from Q3 2022 to Q1 2023. • Utilize review process for colleague talent development, promotion, and customer satisfaction improvement.



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• General Brand Manager

  • Oct 2020 - Aug 2022

  • Led a team of 24 employees, optimizing visual operations and minimizing wait times at the point of sale. • Exceeded comparable store sales and sales goals while maintaining a minimum UPT of 4.0 and Apps2Trans of 2.1%. • Recruited and networked to expand the team from 15 to 24 employees within the first month. • Selected as ADP ambassador for NJ and PA districts, demonstrating strong interpersonal and problem-solving skills. • Led a team of 24 employees, optimizing visual operations and minimizing wait times at the point of sale. • Exceeded comparable store sales and sales goals while maintaining a minimum UPT of 4.0 and Apps2Trans of 2.1%. • Recruited and networked to expand the team from 15 to 24 employees within the first month. • Selected as ADP ambassador for NJ and PA districts, demonstrating strong interpersonal and problem-solving skills.



Sky Zone Indoor Trampoline Park - Philadelphia

• Greater Philadelphia Area

• General Manager

  • Sep 2017 - Oct 2020

  • Managed a team of 120 employees, overseeing operations, sales, staffing, and budget planning. • Achieved payroll, purchasing, maintenance, and marketing budgets while implementing cost-cutting measures. • Developed training and coaching guidelines, establishing a standard for franchise parks. • Mentored and promoted 5 team members to Operations Managers and General Manager Positions. • Managed a team of 120 employees, overseeing operations, sales, staffing, and budget planning. • Achieved payroll, purchasing, maintenance, and marketing budgets while implementing cost-cutting measures. • Developed training and coaching guidelines, establishing a standard for franchise parks. • Mentored and promoted 5 team members to Operations Managers and General Manager Positions.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Manager

  • Jan 2010 - Sep 2017

  • Elevated sales and operational performance of underperforming stores to meet and exceed company standards. • Implemented a training reporting system to enhance recognition and accountability. • Elevated sales and operational performance of underperforming stores to meet and exceed company standards. • Implemented a training reporting system to enhance recognition and accountability.



American Wireless

• Greater New York City Area

• Account Manager

  • Jul 2008 - Sep 2009

  • Recruited, trained, and developed indirect dealers in the Northeast region, significantly expanding the active doors from 25 to 142 within a . • Provided training and mentorship to new Account Managers within the Northeast and Southeast branches. • Recruited, trained, and developed indirect dealers in the Northeast region, significantly expanding the active doors from 25 to 142 within a . • Provided training and mentorship to new Account Managers within the Northeast and Southeast branches.



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Assistant District Manager / District Operations Manager

  • Mar 1997 - Jul 2008

  • Trained teams on sales techniques and best practices, achieving high P&L results. • Implemented standard operating procedures as Operations Manager for a 46-store district. • Recruited, trained, and developed employees while managing operational and sales performance. • Trained teams on sales techniques and best practices, achieving high P&L results. • Implemented standard operating procedures as Operations Manager for a 46-store district. • Recruited, trained, and developed employees while managing operational and sales performance.