Experience

Citation Oil & Gas Corp.

• United States
• Oil and Gas
• 200 - 300 Employee

• Help Desk Analyst II

  • Apr 2023 - Present

  Help desk Analyst supports all levels of support for the company Help desk Analyst supports all levels of support for the company



Chevron Phillips Chemical Company

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Deskside Support Technician Tier 2

  • Jun 2022 - Apr 2023

  IT Support Specialist for a Chevron Phillips & Chemicals contract to coordinate and assist Desktop support, IT migrations and asset management. Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within business Installed software and operating systems on company computers Provided and continued maintenance and development of bug fixes and patch sets for existing web applications Trained incoming co-workers. Worked off site locations. Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Feb 2020 - Dec 2020

  IT Support Specialist for an Exxonmobil contract to coordinate and assist IT deployment\asset management. Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within business Installed software and operating systems on company computers Provided and continued maintenance and development of bug fixes and patch sets for existing web applications IT Support Specialist for an Exxonmobil contract to coordinate and assist IT deployment\asset management. Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within business Installed software and operating systems on company computers Provided and continued maintenance and development of bug fixes and patch sets for existing web applications



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Desktop Support Technician

  • Sep 2018 - Feb 2020

  Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within business Installed software and operating systems on company computers Provided and continued maintenance and development of bug fixes and patch sets for existing web applications Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access Identified and solved technical issues with a variety of a diagnostic tools Consistently met deadlines and requirements for all production work orders through Remedy ticketing system Remained up-to-date on the latest technologies and solution applicable to company products Consistently provided the client with an excellent customer experience Show less



Enterprise Products

• United States
• Oil and Gas
• 700 & Above Employee

• Desktop Support Specialist

  • Jan 2018 - Jul 2018

  Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within business Installed software and operating systems on 40 company computers per day Provided and continued maintenance and development of bug fixes and patch sets for existing web applications Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access Identified and solved technical issues with a variety of a diagnostic tools Consistently met deadlines and requirements for all production work orders through Remedy ticketing system Remained up-to-date on the latest technologies and solution applicable to company products Show less



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Exxonmobil Infrastructure Technician

  • Aug 2015 - Aug 2017

  Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within business Installed software and operating systems on 30 company computers per day Provided and continued maintenance and development of bug fixes and patch set for existing web applications Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access Identified and solved technical issues with a variety of a diagnostic tools Advocated for end-users to perform testing and problem analysis for server, desktop and infrastructure work Consistently met deadlines and requirements for all production work orders Remained up-to-date on the latest technologies and solution applicable to company products Show less



DISYS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead/System Administrator

  • Mar 2014 - Jul 2015

  Installed software, modified and repaired hardware and resolved technical issues Resolved computer hardware and software, printing, installation, word processing, email and operating systems Identified and solved technical issues with a variety of diagnostic tools Provided continued maintenance and development of bug fixes and patch sets for existing web applications Microsoft Windows and Apple OS X operating systems in desktop and server environments including installation, configuration, and maintenance Managed between 60 to 100 team members Inspected team members work for completeness. Ensured network, system and data availability and integrity through preventative maintenance and upgrades Installed software and operating systems on 30 company computers per day Set up and configured hardware and software on company equipment Set up equipment for 25 employees per day, including installing cables and hardware Maintained accurate hardware and software inventories Show less



Sanders Service Solutions

• Houston, Texas Area

• Team Lead

  • Dec 2012 - Feb 2014

  Reviewed the work of external and internal contractors to guarantee consistency with quality and safety standards Closed out all work order after verifying completion and reporting any discrepancies Ordered necessary supplies and parts to repair malfunctioning hardware Maintained accurate hardware and software inventories Sorted and classified information according to guidelines such as content, purpose, user criteria in chronological, alphabetical, and numerical order. Organized equipment and other objects for assembly and installation. Sorted and classified information according to guidelines such as content, purpose, user criteria in chronological, alphabetical, and numerical order. Created cases and claims for damaged, lost or displaced packages Provided base level IT support to non-technical personnel within the business Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues Show less



Group 1 Automotive

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Team Lead

  • Oct 2011 - Dec 2012

  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Oversaw call center employees to ensure customers satisfaction goals were consistently met Accurately documented, researched and resolved customer service issues Resolved computer hardware and software, printing, installation, word processing, email and operating system issues Restored data, operation systems, files, documents and drivers IT help desk Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Oversaw call center employees to ensure customers satisfaction goals were consistently met Accurately documented, researched and resolved customer service issues Resolved computer hardware and software, printing, installation, word processing, email and operating system issues Restored data, operation systems, files, documents and drivers IT help desk