Experience

Eque2 Ltd

• United Kingdom
• Software Development
• 100 - 200 Employee

• Internal Account Manager

  • Sep 2022 - Present



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Apr 2022 - Present

  As a Customer Success Account Manager I am responsible for developing customer relationships that promote retention and loyalty within Sage Business Cloud. My job is to work closely with our customers to ensure they are satisfied with the services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Programme with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business. Show less

• Sales Executive

  • May 2016 - Apr 2022

  Build relationships with customersexceptional customer experience at all timesAchieve revenue targets and work towards KPI.Up sell and cross sellTo identify and close all sales.To sell benefits of Sage brandOutbound/Inbound sales advisor

• Sales executive Apprentice

  • Aug 2015 - Apr 2016

  • Support the achievement of team and departmental revenue objectives• Ensure achievement of revenue targets.• To proactively encourage growth and development within a defined base of customers • Consistently perform against K Pi's and Departmental Standards set• Maximise all cross sell opportunities• Take responsibility for maintaining my own product and procedural knowledge • Provide telephone sales support to both internal and external customers.• To provide accurate pricing and information across the range of products. • Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required). Show less



astley.

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Engineering Apprentice

  • Jun 2014 - May 2015

  Wide Range of jobs from ... -Plastic Fabrication -Electrical sign fitting -Metal Fabrication -welding Working at a fast pace to make sure the job got done on time but most important of all correctly. Wide Range of jobs from ... -Plastic Fabrication -Electrical sign fitting -Metal Fabrication -welding Working at a fast pace to make sure the job got done on time but most important of all correctly.